Open to opportunities

Eunice Muriithi

@eunicemuriithi

Message

I resolve high-volume customer issues across live chat, messaging, email, and phone.

Kenya

Message

What I'm looking for

I'm looking for a customer support or customer experience role where I can resolve user issues, improve response processes, document feedback, and collaborate with teams to improve service delivery.

I've managed 80+ daily buyer and client interactions as an independent Digital Customer Engagement Specialist, resolving account setup, listing, profile, and navigation issues in English and Swahili. I also log recurring platform bugs and friction points for technical and administrative teams.

Across healthcare and private services, I've handled customer care, scheduling, service resolution, and complex-case escalation. I improved response times by 25% through standard responses and documentation, and led a live-support optimization project that reduced peak chat response times from five minutes to under 60 seconds.

Experience

Work history, roles, and key accomplishments

Current

Digital Customer Engagement Specialist

Current

Independent Contractor

Jan 2024 - Present (2 years 8 months)

Managed high-volume live chat and direct messaging for buyers and clients, handling over 80+ daily interactions with high resolution rates. Provided troubleshooting and guidance in English and Swahili, and logged technical issues for resolution.

Live Chat Direct Messages Troubleshooting Knowledge Management English Swahili