Open to opportunities

CAROLINE WANGECI

@carolinewangeci1

Message

I improve coworking and banking operations through customer success, procurement, reservations, and KPI reporting.

Kenya

Message

What I'm looking for

I'm looking for an operations, customer success, administration, or procurement role where I can improve systems, support clients, coordinate teams and suppliers, and contribute through KPI reporting, workplace operations, and cross-functional problem-solving.

I've supported customer and workplace operations at Nairobi Garage and Jenga Leo Coworking, serving more than 2,000 clients daily and managing reservations, events, invoicing, supplier coordination, and client support. I use OfficeRnD and HubSpot CRM to maintain accurate records, improve booking workflows, and deliver responsive experiences across phone, email, and in-person channels.

Previously at Diamond Trust Bank, I developed customer relationships, opened retail and business accounts, promoted banking products, and generated new opportunities through networking. I bring hands-on procurement, reporting, workplace technology, and team-supervision experience, supported by a Bachelor of Commerce in Purchasing & Supplies Management and KISM Level II certification.

Experience

Work history, roles, and key accomplishments

Operations & Administrative Coordinator

Nairobi Garage

Jul 2025 - Aug 2026 (1 year 1 month)

Support day-to-day operations of a premium coworking space, delivering operational excellence, customer success, procurement coordination, and workplace management while supporting over 2,000 clients daily.

OfficeRnD Google Workspace KPI Reporting Procurement Vendor Management Customer Service Event Coordination Workplace Technology