Nelly Waweru

I’m an operations professional focused on workflow optimization, administrative coordination, and documentation systems that keep work moving reliably—especially across remote teams. I learn quickly, tighten processes fast, and maintain high-quality execution in fast-paced environments.

In my current Operations & Growth Coordinator role, I coordinate major marketing campaigns end-to-end, manage email campaigns and subscriber workflows in MailerLite, and support book launch operations through BookFunnel and internal tracking systems. I also track operational data and payment records, and I create process guides and Loom walkthroughs to improve task clarity and cross-team coordination.

Previously, as a Relationship Officer in a compliance-heavy banking environment, I processed high volumes of transactions and checks while meeting audit standards. I managed customer requests through Oracle CRM within internal SLA timelines and supported fraud-prevention and data accuracy through careful verification and card issuance coordination.

Earlier, as a Freelance Operations & Lead Gen Specialist, I built and maintained lead databases for EMEA medical equipment distributors using Apollo and Hunter, supported remote administrative projects (coordination, notes, forms, document organization), and maintained responsive delivery against client timelines. Alongside this, my Google Project Management Professional Certificate strengthens how I plan, document, and operationalize work.