Open to opportunities

Koby Kamau

@gracekamau

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Operations and client success specialist driving revenue growth, process improvements, and client retention.

Kenya

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What I'm looking for

I seek a role where I can combine client success and operations to drive measurable revenue and efficiency gains, with opportunities for growth and digital transformation leadership.

I am an operations and client success professional with 7+ years of experience across business development, project coordination, and process improvement. I combine client-facing expertise with operational execution to deliver measurable results.

I have led revenue-generating campaigns, negotiated supplier savings, and coordinated end-to-end projects, including setting up digital hubs with ClickUp and Notion to centralise communication and improve delivery timelines.

My achievements include generating $90K+ in revenue for Lehem Interiors, closing $25K in contracts within three months at Linotic, and negotiating 10–15% material savings at Berkshire Investments. I also introduced quality checklists that reduced defects and rework.

I am resilient and adaptable, experienced with tools like HubSpot, Salesforce, ClickUp, Notion, and Google Workspace, and focused on using data and automation to streamline workflows and support SME digital transformation.

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Experience

Work history, roles, and key accomplishments

Current

Operations & Project Coordinator

Current

Berkshire Investments

Sep 2024 - Present (1 year 2 months)

Coordinate end-to-end interior fit-out projects, introducing quality inspection checklists and supplier negotiations that achieved 10–15% material savings and reduced defect-related rework.

Project Coordination Vendor Management Procurement Contract Drafting ClickUp Notion Budgeting

Current

Independent Business & Operations Consultant

Current

Etara Ke. Ltd

Jan 2019 - Present (6 years 10 months)

Provided project-based operational support to SMEs in interior design and fit-outs, implementing process improvements, vendor SLAs, and documentation to close gaps and ensure project completion under constraints.

Procurement Process Improvement ClickUp

Business Development Executive

Kareen Hub Network

Jan 2023 - Aug 2024 (1 year 7 months)

Conducted market research and pipeline reporting to inform sales strategy, coordinated cross-functional campaigns, and resolved client issues to improve satisfaction and repeat engagement.

Market Research Pipeline Management CRM Sales Reporting

Business Development Executive

Lehem Interiors

Jan 2021 - Mar 2022 (1 year 2 months)

Generated over $90K in incremental revenue in one year, built a CRM of 130+ decision-makers, and streamlined ClickUp workflows to accelerate deal closures and improve pipeline visibility.

Revenue Growth CRM Management ClickUp Client Relations

Business Development Executive

Linotic Floor Company

Aug 2019 - Jul 2020 (11 months)

Increased average order value by 15% and closed $25K in contracts within three months, supporting a 12% Q3 revenue boost through tailored consultations and market-driven stock planning.

Revenue Growth Market Analysis Client Relationship Management Lead Conversion

Business Development Associate

Classic Mouldings Ltd

Oct 2017 - Oct 2018 (1 year)

Improved lead conversion by 8% and increased proposal acceptance by 3% through enhanced sales communication and collaboration with R&D to align product offerings with customer feedback.

Lead Conversion Proposal Writing Sales Reporting CRM

Sales Associate

Classic Mouldings Ltd

Sep 2016 - Sep 2017 (1 year)

Applied targeted sales strategies that increased monthly revenue by 9% and supported marketing campaigns and product demos to boost conversion and repeat business.

Sales Strategies Product Demos Customer Service Revenue Growth

Sales Representative

Nagin Pattni

May 2013 - Jul 2015 (2 years 2 months)

Built customer rapport and designed in-store displays that increased transaction values and repeat sales while ensuring accurate POS transactions.

Customer Service Visual Merchandising

Administrative Coordinator

Jayster Academy

Feb 2012 - May 2013 (1 year 3 months)

Managed school administration, including confidential student records, attendance, and event logistics, and coordinated communications between staff, parents, and teachers.

Administrative Management Event Coordination Communication Confidentiality