Looking for a job

Koby Kamau

@gracekamau

Operations and project coordinator with 10+ years across construction, interiors, retail, education and SME environments.

Kenya

Message

What I'm looking for

Remote business operations and customer success with a company that hires internationally. I work best where I'm trusted to solve a problem rather than escalate it. Most of the systems I've built came out of noticing that the same problem kept arriving, then going after the cause instead of the symptom. Open to full-time or contract, and interested in places where responsibility can grow.

I'm an operations coordinator in Nairobi with 10+ years of experience across construction, interiors, retail, and education. The thread running through all of it is that I build the systems people then work from, rather than absorbing the repeat work myself.

At Berkshire Investments, I run several commercial fit-out projects at once, $15,000 to $80,000 each, from brief through handover, at a 98% on-time record. I built the projects hub in ClickUp and Notion that the directors, contractors and designers now work from. I check every supplier invoice against the original quotation and renegotiate on bulk and repeat purchasing to hold 10 to 15% on materials. I also handle staff and supplier offboarding end to end, including the conversation itself, final dues with the accountant, handover cover, and the recommendation letter.

Before that, I inherited a support desk running 48-hour response delays. I rebuilt the HubSpot database, implemented Zendesk and closed 80% of tickets a month. Then I worked with sales, production, IT and logistics to build a live order dashboard so customers could see where their order was, and repeat questions fell by almost half. That's the part of this work I actually care about, fixing why people are asking rather than answering them faster.

I'm looking for remote operations, customer success or business operations work with a company that hires globally. I'm at UTC+3 and can work Eastern Time hours, with fibre, backup data and UPS power at home.

Kenyan citizen. Valid driver's licence. English and Kiswahili, both native.

Experience

Work history, roles, and key accomplishments

Current

Operations & Project Coordinator

Current

Berkshire Investments

Sep 2024 - Present (2 years)

Coordinate end-to-end interior fit-out projects, introducing quality inspection checklists and supplier negotiations that achieved 10–15% material savings and reduced defect-related rework.

Project Coordination Vendor Management Procurement Contract Drafting ClickUp Notion Budgeting

Current

Independent Business & Operations Consultant

Current

Etara Ke. Ltd

Jan 2019 - Present (7 years 8 months)

Provided project-based operational support to SMEs in interior design and fit-outs, implementing process improvements, vendor SLAs, and documentation to close gaps and ensure project completion under constraints.

Procurement Process Improvement ClickUp Notion Documentation

Business Development Executive

Kareen Hub Network

Jan 2023 - Aug 2024 (1 year 7 months)

Conducted market research and pipeline reporting to inform sales strategy, coordinated cross-functional campaigns, and resolved client issues to improve satisfaction and repeat engagement.

Market Research Pipeline Management CRM Sales Reporting HubSpot Customer Relationship Management

Business Development Executive

Lehem Interiors

Jan 2021 - Mar 2022 (1 year 2 months)

Generated over $90K in incremental revenue in one year, built a CRM of 130+ decision-makers, and streamlined ClickUp workflows to accelerate deal closures and improve pipeline visibility.

Revenue Growth CRM Management ClickUp Client Relations Lead Generation

Business Development Executive

Linotic Floor Company

Aug 2019 - Jul 2020 (11 months)

Increased average order value by 15% and closed $25K in contracts within three months, supporting a 12% Q3 revenue boost through tailored consultations and market-driven stock planning.

Revenue Growth Market Analysis Lead Conversion Customer Relationship Management

Business Development Associate

Classic Mouldings Ltd

Oct 2017 - Oct 2018 (1 year)

Improved lead conversion by 8% and increased proposal acceptance by 3% through enhanced sales communication and collaboration with R&D to align product offerings with customer feedback.

Lead Conversion Proposal Writing Sales Reporting CRM

Sales Associate

Classic Mouldings Ltd

Sep 2016 - Sep 2017 (1 year)

Applied targeted sales strategies that increased monthly revenue by 9% and supported marketing campaigns and product demos to boost conversion and repeat business.

Sales Strategy Customer Service Revenue Growth Product Demonstrations

Sales Representative

Nagin Pattni

May 2013 - Jul 2015 (2 years 2 months)

Built customer rapport and designed in-store displays that increased transaction values and repeat sales while ensuring accurate POS transactions.

Customer Service Visual Merchandising

Administrative Coordinator

Jayster Academy

Feb 2012 - May 2013 (1 year 3 months)

Managed school administration, including confidential student records, attendance, and event logistics, and coordinated communications between staff, parents, and teachers.

Communication Skills Administrative Management Event Coordination Confidentiality Scheduling