Open to opportunities

Koby Kamau

@gracekamau

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Operations and client success specialist driving revenue growth, process improvements, and client retention.

Kenya

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What I'm looking for

I seek a role where I can combine client success and operations to drive measurable revenue and efficiency gains, with opportunities for growth and digital transformation leadership.

I am an operations and client success professional with 7+ years of experience across business development, project coordination, and process improvement. I combine client-facing expertise with operational execution to deliver measurable results.

I have led revenue-generating campaigns, negotiated supplier savings, and coordinated end-to-end projects, including setting up digital hubs with ClickUp and Notion to centralise communication and improve delivery timelines.

My achievements include generating $90K+ in revenue for Lehem Interiors, closing $25K in contracts within three months at Linotic, and negotiating 10–15% material savings at Berkshire Investments. I also introduced quality checklists that reduced defects and rework.

I am resilient and adaptable, experienced with tools like HubSpot, Salesforce, ClickUp, Notion, and Google Workspace, and focused on using data and automation to streamline workflows and support SME digital transformation.

Experience

Work history, roles, and key accomplishments

Current

Operations & Project Coordinator

Current

Berkshire Investments

Sep 2024 - Present (1 year)

Coordinate end-to-end interior fit-out projects, introducing quality inspection checklists and supplier negotiations that achieved 10–15% material savings and reduced defect-related rework.

Project Coordination Vendor Management Procurement Contract Drafting ClickUp Notion Budgeting

Current

Independent Business & Operations Consultant

Current

Etara Ke. Ltd

Jan 2019 - Present (6 years 8 months)

Provided project-based operational support to SMEs in interior design and fit-outs, implementing process improvements, vendor SLAs, and documentation to close gaps and ensure project completion under constraints.

Procurement Process Improvement ClickUp Notion Documentation

Business Development Executive

Kareen Hub Network

Jan 2023 - Aug 2024 (1 year 7 months)

Conducted market research and pipeline reporting to inform sales strategy, coordinated cross-functional campaigns, and resolved client issues to improve satisfaction and repeat engagement.

Market Research Pipeline Management CRM Sales Reporting Client Relationship Management HubSpot

Business Development Executive

Lehem Interiors

Jan 2021 - Mar 2022 (1 year 2 months)

Generated over $90K in incremental revenue in one year, built a CRM of 130+ decision-makers, and streamlined ClickUp workflows to accelerate deal closures and improve pipeline visibility.

Revenue Growth CRM Management ClickUp Client Relations Lead Generation

Business Development Executive

Linotic Floor Company

Aug 2019 - Jul 2020 (11 months)

Increased average order value by 15% and closed $25K in contracts within three months, supporting a 12% Q3 revenue boost through tailored consultations and market-driven stock planning.

Revenue Growth Market Analysis Client Relationship Management Lead Conversion

Business Development Associate

Classic Mouldings Ltd

Oct 2017 - Oct 2018 (1 year)

Improved lead conversion by 8% and increased proposal acceptance by 3% through enhanced sales communication and collaboration with R&D to align product offerings with customer feedback.

Lead Conversion Proposal Writing Sales Reporting CRM

Sales Associate

Classic Mouldings Ltd

Sep 2016 - Sep 2017 (1 year)

Applied targeted sales strategies that increased monthly revenue by 9% and supported marketing campaigns and product demos to boost conversion and repeat business.

Sales Strategies Product Demos Customer Service Revenue Growth

Sales Representative

Nagin Pattni

May 2013 - Jul 2015 (2 years 2 months)

Built customer rapport and designed in-store displays that increased transaction values and repeat sales while ensuring accurate POS transactions.

Customer Service Visual Merchandising

Administrative Coordinator

Jayster Academy

Feb 2012 - May 2013 (1 year 3 months)

Managed school administration, including confidential student records, attendance, and event logistics, and coordinated communications between staff, parents, and teachers.

Administrative Management Event Coordination Communication Confidentiality Scheduling