Michael Gachoki
@michaelgachoki
Experienced operations administrator skilled in procurement, accounts reconciliation, and customer relations.
KenyaWhat I'm looking for
I am an operations administrator with strong experience in procurement, vendor management, accounts reconciliation, and customer service across educational and corporate settings.
Over more than a decade I have led procurement processes, prepared tender documents, managed vendor contracts, and overseen asset disposal and transport departments to ensure efficient operations.
I have extensive experience managing client accounts, producing invoices, creating payment plans, reconciling accounts, and writing status reports, along with social-media and office-based customer support.
I hold a Bachelor of Commerce (Marketing), professional certifications including PSM I, and practical IT skills; I seek roles where I can optimize operations, improve collections, and support growth through effective vendor and stakeholder management.
Experience
Work history, roles, and key accomplishments
Operations Administrator
Summit Academy
Mar 2021 - Present (4 years 7 months)
Manage procurement, vendor contracts, client invoicing and account reconciliation while overseeing marketing, transport, events and subordinate staff to ensure efficient non-academic operations.
Credit Controller
Kenya Institute of Curriculum Development
Aug 2019 - Feb 2021 (1 year 6 months)
Led debt collection, reconciled client accounts, produced account status reports and coordinated with accounts to implement client payment plans and resolve customer queries.
Operations Administrator
Summit Academy
Jul 2013 - Jul 2019 (6 years)
Oversaw procurement, vendor evaluation, contract awards and asset disposal while managing invoicing, payment plans, marketing, transport and daily office operations to improve service delivery.
Proprietor
Mercury Café
Jul 2011 - Jun 2013 (1 year 11 months)
Managed café operations including procurement, quality control, sales and marketing; reconciled daily and monthly accounts and produced sales analysis to drive revenue.
Customer Support Assistant
Navisat Telematics Limited
Jan 2011 - Jun 2011 (5 months)
Coordinated operations for client logistics accounts, managed customer queries across channels, generated tracking reports and negotiated agreements to close sales using CRM tools.
Customer Care Representative
Flashcom Limited
Aug 2010 - Dec 2010 (4 months)
Handled customer inquiries via call center and field channels, activated/deactivated accounts, generated reports and managed quotations and payments using CRM systems.
Sales Executive
Bahasha FM
Sep 2008 - Dec 2008 (3 months)
Prospected and engaged potential customers, negotiated and closed sales, maintained customer database and produced monthly sales reports while monitoring competitor activity.
Administrative Assistant
Summit Academy
Jan 2002 - Sep 2006 (4 years 8 months)
Managed office payments, receipts, transport and subordinate staff while performing data entry, utilities payment and general administrative duties to support school operations.
Education
Degrees, certifications, and relevant coursework
SCScrum.org
Professional Scrum Master I, Agile / Scrum
2021 - 2021
Obtained Professional Scrum Master I certification.
KMKenya Institute of Management
Diploma in Management, Purchasing and Supplies
2014 - 2015
Grade: Upper Credit
Completed a Diploma in Management with a specialization in Purchasing and Supplies, awarded Upper Credit.
CACatholic University of Eastern Africa
Bachelor of Commerce, Marketing
2006 - 2009
Grade: Second Upper Class Honors
Completed a Bachelor of Commerce with a marketing option, graduating with Second Upper Class Honors.
Computerways College
Professional IT Certificates (A+, N+), Information Technology
2004 - 2004
Completed short courses including A+ and N+ covering computer servicing, installation, and network support skills.
Pekee Institute of Advanced Technology
Professional Certificate, Computer Applications
2000 - 2000
Completed short courses in Microsoft Office applications including MS-DOS, Word, Access, Excel, and PowerPoint.
Upper Hill High School
Kenya Certificate of Secondary Education, Secondary Education
1996 - 1999
Grade: C+
Completed secondary education and attained the Kenya Certificate of Secondary Education with a C+ grade.
Availability
Location
KenyaAuthorized to work in
Job categories
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