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Michael Gachoki

@michaelgachoki

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Experienced operations administrator skilled in procurement, accounts reconciliation, and customer relations.

Kenya

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What I'm looking for

I seek a role optimizing operations and procurement with responsibility for accounts reconciliation, vendor management, and customer relations in a growth-focused organization.

I am an operations administrator with strong experience in procurement, vendor management, accounts reconciliation, and customer service across educational and corporate settings.

Over more than a decade I have led procurement processes, prepared tender documents, managed vendor contracts, and overseen asset disposal and transport departments to ensure efficient operations.

I have extensive experience managing client accounts, producing invoices, creating payment plans, reconciling accounts, and writing status reports, along with social-media and office-based customer support.

I hold a Bachelor of Commerce (Marketing), professional certifications including PSM I, and practical IT skills; I seek roles where I can optimize operations, improve collections, and support growth through effective vendor and stakeholder management.

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Experience

Work history, roles, and key accomplishments

Current

Operations Administrator

Current

Summit Academy

Mar 2021 - Present (4 years 8 months)

Manage procurement, vendor contracts, client invoicing and account reconciliation while overseeing marketing, transport, events and subordinate staff to ensure efficient non-academic operations.

Procurement Vendor Management Account Reconciliation Invoicing Marketing Event Management Team Management Data Entry

Credit Controller

Kenya Institute of Curriculum Development

Aug 2019 - Feb 2021 (1 year 6 months)

Led debt collection, reconciled client accounts, produced account status reports and coordinated with accounts to implement client payment plans and resolve customer queries.

Debt Collection Account Reconciliation Invoicing Customer Service

Operations Administrator

Summit Academy

Jul 2013 - Jul 2019 (6 years)

Oversaw procurement, vendor evaluation, contract awards and asset disposal while managing invoicing, payment plans, marketing, transport and daily office operations to improve service delivery.

Procurement Contract Management Invoicing Marketing

Proprietor

Mercury Café

Jul 2011 - Jun 2013 (1 year 11 months)

Managed café operations including procurement, quality control, sales and marketing; reconciled daily and monthly accounts and produced sales analysis to drive revenue.

Procurement Quality Control Sales Marketing

Customer Support Assistant

Navisat Telematics Limited

Jan 2011 - Jun 2011 (5 months)

Coordinated operations for client logistics accounts, managed customer queries across channels, generated tracking reports and negotiated agreements to close sales using CRM tools.

Customer Support Account Management Logistics Coordination CRM

Customer Care Representative

Flashcom Limited

Aug 2010 - Dec 2010 (4 months)

Handled customer inquiries via call center and field channels, activated/deactivated accounts, generated reports and managed quotations and payments using CRM systems.

Customer Service CRM Reporting Customer Quotations

Sales Executive

Bahasha FM

Sep 2008 - Dec 2008 (3 months)

Prospected and engaged potential customers, negotiated and closed sales, maintained customer database and produced monthly sales reports while monitoring competitor activity.

Sales Prospecting Negotiation CRM

Administrative Assistant

Summit Academy

Jan 2002 - Sep 2006 (4 years 8 months)

Managed office payments, receipts, transport and subordinate staff while performing data entry, utilities payment and general administrative duties to support school operations.

Office Administration Receipting Transport Management Data Entry