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Kusela Qinisile

@kuselaqinisile

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Dedicated professional with expertise in customer service and administration.

Kenya

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated and results-driven professional with over two years of experience in customer service, administration, and executive assistance. My proven ability to handle high-pressure environments while delivering exceptional customer support has been a cornerstone of my career. I am passionate about providing outstanding service, streamlining operations, and enhancing business success.

In my role as Operations Coordinator at the Kenya Nairobi East Mission Office, I successfully streamlined office operations, enhancing communication between the Mission President, staff, and stakeholders. This led to more efficient decision-making and project execution. I have also developed effective administrative systems that improved response times to inquiries by 30%, ensuring timely correspondence and optimal operational efficiency.

My experience as a Customer Consultant at TFG allowed me to provide exceptional customer service, consistently meeting and exceeding sales targets. I built rapport with customers, leading to increased satisfaction and repeat business. I am skilled in Microsoft Office, Google Suite, and office management, with a strong ability to multitask and prioritize effectively.

Experience

Work history, roles, and key accomplishments

Operations Coordinator

Kenya Nairobi East Mission Office

Jan 2023 - Present (2 years 6 months)

Successfully streamlined office operations, enhancing communication between the Mission President, staff, and stakeholders, leading to more efficient decision-making and project execution. Coordinated logistical support for over 100 employees, including travel arrangements, housing, and medical care, ensuring smooth transitions for staff and optimal operational efficiency.

Office Management Report Preparation

Customer Consultant

TFG (The Foschini Group)

Jan 2021 - Present (4 years 6 months)

Provided exceptional customer service by assisting clients with product selection, resolving inquiries efficiently, and ensuring a seamless shopping experience. Consistently met and exceeded sales targets by leveraging strong product knowledge and upselling techniques.

Customer Service Sales Product Knowledge Visual Merchandising

Office Administrator

Imperial London Private School

Jan 2020 - Present (5 years 6 months)

Managed daily administrative operations, ensuring seamless coordination between staff, students, and parents. Streamlined record-keeping systems, improving data accuracy and accessibility.

Administration Record keeping Scheduling

Education

Degrees, certifications, and relevant coursework

Explore AI Academy

Diploma, Data Science

Completed a Diploma in Data Science, gaining foundational knowledge and practical skills in data analysis, machine learning, and statistical modeling. Focused on developing expertise in interpreting complex datasets and applying data-driven insights to real-world problems.

Imperial London High school

Matric, General Studies

Completed high school education, achieving a Matric qualification. Developed a strong academic foundation across various subjects, preparing for further studies and professional endeavors.