caroline mutitu

I am an enthusiastic International Relations graduate with a robust academic foundation and practical experience in customer engagement, research, and data management. My passion for global peace, security, and sustainable development drives my commitment to fostering relationships and ensuring operational efficiency in every role I undertake.

Throughout my professional journey, I have honed my skills in customer service and problem-solving. As a Clerk at Danka Africa, I delivered exceptional customer service and improved inventory accuracy through a new tracking system. My experience as a Customer Support Representative at Fiberlink Limited allowed me to resolve complaints efficiently, ensuring customer satisfaction and building lasting relationships through effective communication.

Additionally, my internship as a Research Assistant at the African Institute for Children Studies equipped me with valuable data analysis skills, utilizing tools like Excel and SPSS to present key insights to stakeholders. I am fluent in English and Kiswahili, with basic proficiency in French and Chinese, which enhances my ability to engage in diverse environments.