Beryl OchariBO
Open to opportunities

Beryl Ochari

@berylochari

Results-driven customer service professional with 4 years of experience.

Kenya

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a dynamic environment, with opportunities for growth and team collaboration.

I am a results-driven and customer-focused professional with four years of experience in delivering exceptional customer service across various platforms. My dedication to resolving complex customer issues efficiently has allowed me to maintain high customer satisfaction ratings. I pride myself on my detail-oriented approach and my ability to communicate effectively with customers and team members alike.

Throughout my career, I have held various roles, including Customer Service Representative at konnekt Retail, where I responded to customer inquiries and collaborated with internal teams to resolve issues. My experience as a Content Supervisor at the Kenya National Bureau of Statistics further honed my skills in training and managing teams, ensuring that all members were well-prepared for their tasks. I am proficient in using CRM software to manage customer interactions and analyze feedback for service enhancements, which has been crucial in improving service delivery.

Experience

Work history, roles, and key accomplishments

KS

Content Supervisor

Kenya National Bureau of Statistics

Sep 2019 - Oct 2019 (1 month)

Trained enumerators in data collection techniques for a nationwide census. Acted as a liaison between local leaders and ICT supervisors, ensuring the distribution of materials and equipment for the census process.

PI

Call Center Agent

Poa Internet

Jan 2018 - May 2018 (4 months)

Managed a high volume of customer calls, addressing queries and resolving issues promptly. Utilized CRM software to track interactions and participated in team meetings to discuss service improvements.

Education

Degrees, certifications, and relevant coursework

Beryl hasn't added their education

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Tech stack

Software and tools used professionally

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