Beryl Ochari

I am a results-driven and customer-focused professional with four years of experience in delivering exceptional customer service across various platforms. My dedication to resolving complex customer issues efficiently has allowed me to maintain high customer satisfaction ratings. I pride myself on my detail-oriented approach and my ability to communicate effectively with customers and team members alike.

Throughout my career, I have held various roles, including Customer Service Representative at konnekt Retail, where I responded to customer inquiries and collaborated with internal teams to resolve issues. My experience as a Content Supervisor at the Kenya National Bureau of Statistics further honed my skills in training and managing teams, ensuring that all members were well-prepared for their tasks. I am proficient in using CRM software to manage customer interactions and analyze feedback for service enhancements, which has been crucial in improving service delivery.