Erica Levias
@ericalevias
Dedicated Executive Support agent
What I'm looking for
As a seasoned administrative professional, I have honed my skills in providing top-tier customer and company satisfaction. With a strong focus on accuracy, I excel in data entry, bookkeeping, and accounting. My expertise in Microsoft Suite, Salesforce, and other CRM programs enables me to efficiently manage multiple projects and maintain operational compliance.
Throughout my career, I have demonstrated exceptional communication and problem-solving skills, resolving issues in a timely and professional manner. I thrive in fast-paced environments, building and maintaining great rapport with teams, clients, and new prospects. My ability to handle confidential information with professionalism has earned me a reputation as a trusted and reliable executive support agent.
With a strong educational background in Psychology and certifications in QuickBooks Online and Life/Health Insurance, I am confident in my ability to provide exceptional support to any organization.
Experience
Work history, roles, and key accomplishments
Market Manager/Special Events Coordinator
Prevail Marketplace
Mar 2022 - Present (3 years 2 months)
Managed and coordinated farmers market set-up, organized special events, and resolved customer and vendor issues.
Director of Customer Service and Client Relations
Metropolitan Airways
Dec 2021 - Mar 2022 (3 months)
Managed multiple projects, maintained operational compliance, and built relationships with global investors and potential clients.
Executive Administrative Assistant
Robert Half International
Jun 2018 - Jun 2020 (1 year 11 months)
Provided administrative support, managed calendars, and assisted in report preparation and HR activities.
Retail Relations Specialist
International Market Center
Nov 2016 - Jun 2018 (1 year 7 months)
Built relationships with new potential buyers, updated data entry, and assisted buyers as needed.
Receptionist/Office Assistant
International Market Center
Nov 2016 - Jun 2018 (1 year 7 months)
Provided customer service, scheduled venue tours, and coordinated catering details.
Customer Service & Ticketing Agent / Ramp Service
Delta Airlines
Jun 2013 - Jul 2016 (3 years 1 month)
Resolved customer issues, used Global Distribution Systems, and maintained compliance with travel policy.
Flight Attendant
Pinnacle Airlines
Jul 2011 - Jun 2013 (1 year 11 months)
Maintained safety on aircraft, ensured compliance with safety and security regulations.
Director of Children’s Ministry
New Birth Missionary Baptist Church
Sep 2008 - Jul 2011 (2 years 10 months)
Guided teachers, coordinated assembly sessions, and planned events.
Fraud Analyst I
Bank of America
Apr 2004 - Jan 2007 (2 years 9 months)
Researched accounts for fraud, identified false transactions, and supervised floor operations.
Education
Degrees, certifications, and relevant coursework
Erica hasn't added their education
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