Open to opportunities

Carlos Ramos

@carlramos

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LATAM Customer Success Manager | Expert in retention & client growth | No visa needed, travel-ready

United States

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What I'm looking for

I seek a role that fosters collaboration, values customer success, and offers opportunities for growth.

With over 7 years of experience as a Customer Success Manager in the SaaS industry, I have a proven track record of driving significant client retention and platform adoption. My expertise lies in onboarding, technical training, and managing a diverse range of accounts from enterprise to SMB in complex cloud environments. I pride myself on my ability to collaborate effectively with CTOs, VPs, and DevOps teams to optimize infrastructure usage and ensure customer satisfaction.

Throughout my career, I have consistently leveraged operational insights to streamline processes and enhance customer experiences. At CARM Marketing LLC, I empowered clients to achieve a 15% growth through strategic planning and tailored solutions. My previous role at KnowBe4 saw me boost enterprise client retention by 22% in the LATAM region, showcasing my ability to deliver results in challenging environments. I am passionate about fostering long-term relationships and driving measurable performance improvements for my clients.

Experience

Work history, roles, and key accomplishments

Current

Business Management Consultant

Current

CARM MARKETING LLC

Jan 2023 - Present (2 years 5 months)

Empowered clients to grow by 15% through strategic planning and operations enhancement. Leveraged customer success expertise to improve operational outcomes and drive platform adoption. Delivered actionable insights leading to measurable performance improvements and fostered long-term client relationships using CRM tools.

Strategic Planning Customer Success CRM Tools Client Relationship Management

SMB Customer Success Manager

CARM MARKETING LLC

Nov 2020 - Jan 2024 (3 years 2 months)

Onboarded and trained customers, achieving 20% revenue growth through strategic account management. Managed over 50 customer accounts, driving product adoption and maintaining a 95% annual renewal rate. Utilized Salesforce and HubSpot to enhance customer satisfaction scores.

Customer Onboarding Account Management Salesforce HubSpot Customer Satisfaction

LATAM Customer Success Manager

KnowBe4

Jan 2019 - Oct 2021 (2 years 9 months)

Directed customer success initiatives in LATAM, boosting client retention by 22%. Delivered strategic presentations to C-suite executives and assessed client tech needs to design tailored solutions, increasing product adoption rates.

Customer Success Customer Retention Technical Solutions

Global Logistics Order Management

L3Harris Technologies

Apr 2012 - Dec 2019 (7 years 8 months)

Managed global logistics and trade compliance, resolving complex logistics challenges in international shipping. Optimized export management and collaborated with brokers for efficient cross-border logistics.

Logistics Data Analysis

LATAM Logistics Management Coordinator

L3 Technologies

Jan 2012 - Jul 2014 (2 years 6 months)

Coordinated logistics management for LATAM, ensuring compliance with regional trade regulations and optimizing operations. Collaborated with various stakeholders to streamline logistics processes.

Logistics Coordination Trading Regulations Process Optimization Compliance Management

Senior Consultant Manager/AM

AT&T

May 2008 - Apr 2012 (3 years 11 months)

Managed consulting projects and account management for AT&T, focusing on enhancing client relationships and delivering strategic solutions. Led teams to achieve client objectives and improve service delivery.

Consulting Account Management Team Leadership

Education

Degrees, certifications, and relevant coursework

University of Phoenix

Master of Business Administration, Global Management

2007 - 2009

Completed a Master of Business Administration (M.B.A.) with a focus on Global Management, enhancing skills in business strategy and management principles.