Mike User

Acted as a trusted advisor to Product teams and preserved over $150K in at-risk revenue through advocacy and product feedback, drove a 10% retention increase and 14% rise in trial-to-paid conversions, and led onboarding that accelerated time-to-value by 20%.

Led demos, onboarding, and training for enterprise accounts across Americas and APAC, driving a 23% increase in product adoption and reducing churn by 17%, preserving approximately $120K in ARR. Synthesized customer feedback to influence 20+ product enhancements and supported launches of 25+ features.

Established the brand in San Diego County, securing 45+ retail partnerships and generating $400K in new business while increasing sales volume by 25% and net distribution by 40%. Improved customer retention by 70% through strategic account plans and GTM campaigns.

Managed 120+ accounts and developed consultative relationships that generated $23M from 2016–2019, achieving 95% client retention and driving up to 24% above sales KPIs. Led new client implementations and reduced time-to-value, boosting client satisfaction by 20%.

Ensured 100% programming execution with store directors and district managers and drove 18% territory sales growth through coordinated merchandising and execution. Managed retail relationships to meet monthly sales objectives.

Managed retail chain accounts, identified and resolved common customer issues, and consistently achieved monthly sales targets, earning recognition as San Diego County top performer in 2015. Focused on driving chain-level adoption and revenue.

Bachelor of Business Administration with a focus in International Business from the University of San Diego.