Open to opportunities

Dennis Rasmussen

@dennisrasmussen

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Customer Success leader driving retention, expansion, and strategic client partnerships.

United States

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What I'm looking for

I seek a hybrid or remote role where I can lead customer success initiatives, reduce churn, drive expansion, and collaborate cross-functionally to influence product and business outcomes.

I am a results-driven customer success and account management leader with extensive experience building strategic client relationships and driving ARR growth. I consistently deliver strong portfolio revenues and improve customer loyalty through transparency and proactive engagement.

I have managed portfolios across SMB, mid-market, and enterprise accounts, leading onboarding, adoption, renewals, and expansion efforts. My work includes developing success plans, QBRs/MBRs, churn analysis, and data-driven retention strategies that increase product adoption and revenue.

I have led cross-functional initiatives with Product, Sales, and Engineering to prioritize roadmaps, escalate customer needs, and influence product direction. I also have experience managing sales and consulting efforts, creating SOWs, and presenting to prospective clients to uncover new opportunities.

Known for being detail-oriented, approachable, and an excellent communicator, I thrive in fast-paced environments and enjoy mentoring teams and coordinating culture-building activities. I am open to hybrid and remote opportunities that value strategic customer retention and measurable business impact.

Experience

Work history, roles, and key accomplishments

Sr. Customer Success Manager

Draftwise

Jun 2025 - Jan 2026 (7 months)

Owned strategic customer relationships from onboarding to expansion, driving adoption and renewal strategies that contributed directly to ARR growth and reduced churn through targeted retention programs.

& Customer Success Account Management Renewals Upselling QBRs Cross Functional Collaboration

Customer Success Manager

Fullpath

Aug 2023 - Apr 2025 (1 year 8 months)

Managed lifecycle of 45–65 SMB to Enterprise accounts, growing revenue via retention, renewals and upsells while implementing churn mitigation through dashboards and customer segmentation.

& Customer Success Account Growth Renewal Management Upselling Customer Segmentation QBRs Dashboards

Customer Success Manager

Neota Logic

Feb 2022 - Jun 2023 (1 year 4 months)

Served as liaison between product, IT and sales to prioritize roadmap, managed client relationships and projects (SOWs) to maximize satisfaction and retention while representing the company at legal tech conferences.

& Customer Success Project Management SOW Stakeholder Management

Manager, Client Solutions

Neota Logic

Jan 2020 - Feb 2022 (2 years 1 month)

Led sales and consulting efforts in the Americas, built pipeline, delivered sales presentations and executed consultative processes to identify product use cases and close deals.

Sales Leadership Consulting Pipeline Development Sales Presentations Consultative Selling Client Solutions Account Development US Market

Customer Success Manager

Neota Logic

Feb 2019 - Jan 2020 (11 months)

Maintained key customer relationships, delivered solutions on time and budget, and ran engagement frameworks (workshops, seminars) to identify additional business opportunities.

Customer Relationship Management Workshop Facilitation Client Delivery Account Management Business Development Customer Education

Analytics Engineer

Fragomen Del Rey Bernsen & Loewy, LLP

Jul 2017 - Feb 2019 (1 year 7 months)

Designed and managed reporting solutions to ensure data integrity and compliance across multinational teams, and led internal technology initiatives to improve data policies and analytics delivery.

Analytics Reporting Data Integrity Data Governance Compliance Cross Functional Collaboration Project Implementation

Worldwide Standards & Knowledge Manager

Fragomen Del Rey Bernsen & Loewy, LLP

Aug 2016 - Jul 2017 (11 months)

Led firm-wide process improvements, developed global standards and implemented new processes and service models to increase efficiency and client service excellence.

Process Improvement Standards Development Project Management Change Management Client Services

Global Client Services Advisor

Fragomen Del Rey Bernsen & Loewy, LLP

Jun 2014 - Aug 2016 (2 years 2 months)

Managed immigration cases across Americas, EMEA and APAC, coordinated international teams and trained staff on global immigration procedures to ensure smooth case processing.

Global Client Services Training International Procedures

Global Services Coordinator

Fragomen Del Rey Bernsen & Loewy, LLP

Jul 2011 - Jun 2014 (2 years 11 months)

Oversaw relocation management for 350 clients, managed billing and invoice audits, trained global personnel and produced detailed status and expiration reports for clients.

Training