William Vazquez

Customer Success Manager with over 4 years of experience in managing client relations, driving customer satisfaction, and product adoption within the retail, B2B SaaS, and e-commerce sectors. I have consistently nurtured robust client relationships, driven growth, and increased retention rates. With strategic account planning and data- driven decision-making, I've successfully implemented personalized customer success plans to optimize upsell opportunities. My effective bilingual communication skills in English and Spanish, combined with a deep understanding of the LATAM market, have facilitated seamless interactions and collaboration with multicultural clients. Proficient in a wide range of CRM, CSM, and e-commerce platforms like Salesforce, HubSpot, Asana, Shopify, MailChimp, Bubble.io, and ZenDesk, I can streamline customer management processes and enhance customer experiences. I'm seeking an opportunity where I can leverage my diverse skills to foster customer success and drive business growth.