William VazquezWV
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William Vazquez

@williamvazquez

Experienced CSM in SAAS B2B, retail and e-commerce. Strong focus on client relationship management.

United States
Message

Customer Success Manager with over 4 years of experience in managing client relations, driving customer satisfaction, and product adoption within the retail, B2B SaaS, and e-commerce sectors. I have consistently nurtured robust client relationships, driven growth, and increased retention rates. With strategic account planning and data- driven decision-making, I've successfully implemented personalized customer success plans to optimize upsell opportunities. My effective bilingual communication skills in English and Spanish, combined with a deep understanding of the LATAM market, have facilitated seamless interactions and collaboration with multicultural clients. Proficient in a wide range of CRM, CSM, and e-commerce platforms like Salesforce, HubSpot, Asana, Shopify, MailChimp, Bubble.io, and ZenDesk, I can streamline customer management processes and enhance customer experiences. I'm seeking an opportunity where I can leverage my diverse skills to foster customer success and drive business growth.

Experience

Pivot Mkt logoPM

Customer Success Manager

Pivot Mkt

Dec 2021 - Jun 2023 (1 year 6 months)


As an experienced Customer Success Manager with a retail, B2B SaaS, and e-commerce background, I have a proven track record of driving renewals and growth while nurturing strong client relationships through strategic account planning, data analysis, and executing customized customer success plans to increase upsell opportunities and retention rates.

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