Oscar Ramirez Pantoja

I've managed 30+ enterprise accounts at Celanese Corporation representing $36M in annual sales, achieving 100% retention across strategic accounts and more than 90% overall customer retention.

I own customer lifecycles from onboarding through renewal, using Salesforce and SAP to resolve issues, strengthen adoption, and improve customer outcomes. At Celanese, I reduced repeated customer issues by 30% and helped deliver 95% on-time delivery for key accounts through cross-functional process improvements.

I've also led operational transitions, onboarding and training team members while maintaining uninterrupted service for enterprise customers. My earlier work in e-commerce, purchasing, logistics, and international trade strengthened my ability to manage complex stakeholders, vendors, and supply chains.

I'm now bringing 11+ years of B2B relationship management and customer success fundamentals into SaaS, helping customers turn product adoption into measurable business impact.