Claudia Gomez
@claudiagomez
Marketing graduate with customer-focused sales, hospitality, and CRM experience delivering measurable results.
HondurasWhat I'm looking for
I am a determined, resilient, and proactive Marketing graduate with multinational experience in customer service, sales, and hospitality. I focus on implementing strategies that improve KPIs and elevate customer satisfaction.
In frontline hotel and travel roles I managed billing, reservations, telemarketing campaigns, and logistics for individual and group clients, consistently delivering personalized, high-quality service.
As a customer service supervisor I coordinated operational personnel, tracked productivity and quality-assurance goals, and led team coaching initiatives that improved departmental performance.
I hold a Bachelor’s Degree in Marketing from the Universidad Nacional Autónoma de Honduras and am skilled with Microsoft Office, CRM systems, social media management, and Canva; I communicate in advanced English and basic French.
Experience
Work history, roles, and key accomplishments
Front Office Agent
Hotel Intercontinental Tegucigalpa
Sep 2024 - Present (1 year 1 month)
Manage client billing and payment collections, coordinate room reservations and corporate group sales, and execute telemarketing campaigns to drive hotel revenue while ensuring high guest satisfaction.
Sales Agent
Viva Travel Agency
Jan 2024 - Aug 2024 (7 months)
Managed reservations and sold tourism packages for individuals and groups, provided personalized travel consultations, and coordinated logistics to ensure seamless customer experiences.
STSupervised operational staff, implemented initiatives to improve departmental KPIs, and coached teams to meet productivity and quality assurance targets.
Education
Degrees, certifications, and relevant coursework
Universidad Nacional Autónoma de Honduras
Bachelor's Degree in Marketing, Marketing
2018 - 2022
Completed a Bachelor's Degree in Marketing with coursework and practical training focused on marketing strategies and customer engagement.
Escuela e Instituto Lincoln
High School Diploma, Science and Arts
2006 - 2017
Completed secondary education with a High School Diploma in Science and Arts and previous foundational education.
Availability
Location
HondurasAuthorized to work in
Job categories
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