At iBusiness Funding, I’m the single point of contact for 100+ clients and internal departments each week, maintaining a 98% client satisfaction rate by addressing communication breakdowns before they become escalations. I keep a $20M monthly pipeline moving with clear status updates and recaps.
I built an n8n document-tracking system that flags missing client information, cutting processing delays by 48 hours with 99% accuracy across 500+ active files. I also created AI-assisted pre-screening and triage workflows and SOPs, reducing unnecessary senior review by 30% and saving the team 10+ hours a week.
Before iBusiness Funding, I coordinated product launches at Digital Goodys and created a Notion workspace and SOP library that lifted team productivity by 30%. At Stay Minty, I led the move from spreadsheets to a shared Asana board, cutting project tracking time in half.
