Shantoy Bird

I've supported customers, students, suppliers, and internal stakeholders across the Ministry of Education, Belmont Academy, GraceKennedy Financial Group, Scotiabank Jamaica, and Icon Megastore. My work combines customer service, account support, sales, operational coordination, and clear communication.

At Belmont Academy, I reduced outstanding textbook-accountability cases from 63 to 27 by building a structured Excel tracking, notice, and follow-up process. I also created a document drop-box workflow that streamlined request processing and reduced unnecessary repeat office visits.

In financial services and retail, I've built customer relationships through consultative selling, product recommendations, structured follow-up, upselling, and cross-selling. I guide people through products, applications, documentation, service enquiries, and issue resolution with practical, easy-to-understand communication.

I'm comfortable using Microsoft 365, Excel, Google Workspace, Dropbox, DocuSign, and AI productivity tools in fast-paced customer-facing environments. I bring professional working proficiency in Spanish and enjoy using data, systems, and coordination to improve service outcomes.