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Sashanti Williams User

@sashantiwilliamsuser

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Strategic operations and project coordinator driving efficiency, contracts, and executive-level support.

Jamaica

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What I'm looking for

I seek a role where I can streamline operations, implement automation and CRM systems, support executive leadership, and drive measurable growth in a collaborative, growth-focused company.

I am a strategic operations and project coordinator with executive assistant experience supporting CEOs, founders, and consultants. I specialize in calendar and inbox management, contract negotiation, workflow automation, and program management to deliver measurable business outcomes.

At Internet Income Jamaica I led cohort-based training for 430+ members, improving retention and exceeding company projections by over 25%. At DBSW LLC I sourced and secured large contracts (including $170K and $110K agreements), implemented CRM and risk-mitigation systems, and centralized operations to reduce errors and improve visibility.

I build automated onboarding and CRM infrastructures using tools like Notion, GoHighLevel, and Dubsado to cut manual admin and speed lead response; I prioritize high-trust execution, data-driven reporting, and operational continuity to support growth-focused leaders.

Experience

Work history, roles, and key accomplishments

Team Leader

Internet Income Jamaica

Feb 2025 - Jul 2025 (5 months)

Led delivery and optimization of cohort-based training for 430+ active members, improving retention and surpassing company projections by over 25% through targeted outreach and reporting-driven decisions.

Cohort Management Program Management Content Creation CRM Workflow Automation

Project Coordinator & Manager

DBSW LLC

Nov 2022 - May 2025 (2 years 6 months)

Organized CEO inbox and travel, implemented AI dashboard and Notion CRM, and sourced contracts including a $170K one-year and $110K two-year deal, driving revenue growth and operational continuity.

Executive Support Contract Negotiation Notion Risk Mitigation Reporting Contractor Management

Operations and Workflow Specialist

Digital Beyond Borders

Jul 2022 - Dec 2024 (2 years 5 months)

Designed Notion pricing calculator and implemented CRMs (GoHighLevel, Dubsado) and automations that reduced admin by 25%, improved lead response by 35%, and cut client setup time by 50%.

Notion GoHighLevel Dubsado Workflow Automation CRM Process Improvement

Assistant Coordinator & Community Manager

Internet Income Jamaica

Mar 2024 - Aug 2024 (5 months)

Managed student records and onboarding, facilitated weekly mentee meetings, and provided individualized support to improve program engagement and smooth transitions into coaching groups.

Community Management Onboarding Student Progress Tracking Meeting facilitation Spreadsheets Mentoring client support

Customer Service Associate

Sutherland Global Jamaica

Jul 2021 - Jan 2022 (6 months)

Reduced churn by 18% and maintained 90% retention by de-escalating at-risk clients; improved first-call resolution by 30% and drove a 25% increase in upsell opportunities.

Customer Support Account Management Upselling Call Resolution Technical Support

Customer Service Associate

IBEX Jamaica

Oct 2019 - Mar 2020 (5 months)

Achieved 90% first-call resolution and sub-5-minute average response time, processing returns and de-escalating complaints to boost retention and satisfaction.

Customer Support Call Center Operations Returns Processing Communication Problem Solving

Lab Technician

HI Tech M.D.R.L

May 2017 - Aug 2019 (2 years 3 months)

Managed an independent patient collection facility, performed venipuncture and sample processing, and maintained accurate clinical records to ensure diagnostic integrity and regulatory compliance.

Phlebotomy Specimen Processing laboratory operations Quality Control Clinical Records & Compliance