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Alessandro Tinglin

@alessandrotinglin

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Senior Customer Success & Operations leader driving retention, efficiency, and scalable growth.

Jamaica

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What I'm looking for

I seek a senior/customer-success operations role where I can scale teams and processes, use data-driven insights to improve retention and revenue, and collaborate cross-functionally in a growth-oriented, tech-enabled company.

I am a Senior Customer Success & Operations Manager with demonstrated success driving customer retention, operational efficiency, and revenue growth in tech-enabled, B2B and SaaS environments. I serve as a trusted advisor to high-value accounts, lead quarterly business reviews, and align service delivery to meet and exceed client goals.

I have led and coached teams of 30+ professionals, designed and optimized SOPs, and implemented workflow automation and KPI dashboards that improved decision speed, reduced response times, and cut manual effort significantly. My work has produced measurable outcomes including a 96% satisfaction rate, 18% increased retention, and more than $250K in new annual revenue.

I combine data-driven analytics (SQL, Tableau, Excel) with cross-functional collaboration to identify expansion opportunities, scale operations, and improve customer life cycles. I am passionate about building processes and teams that deliver transparent, accountable, and continuously improving results.

Experience

Work history, roles, and key accomplishments

Operations & Client Success Manager

Appliance Traders Limited

Jan 2022 - Sep 2025 (3 years 8 months)

Directed enterprise client success programs, achieving a 96% satisfaction rate and 18% increased retention while generating $250K+ in new annual revenue; designed automated KPI dashboards and optimized SOPs to improve decision speed by 30% and reduce response times by 25%.

& Customer Success SOP Development Workflow Automation KPIs HubSpot Salesforce SQL Team Leadership Process Optimization

Digital Marketing Project Manager

Ibex Global

Nov 2020 - Jan 2022 (1 year 2 months)

Managed multi-channel B2B digital campaigns, delivering a 22% increase in ROI and improving lead-to-conversion rates through A/B testing and landing page optimization; produced data-driven insights that improved cost efficiency by 18%.

Digital Marketing A B Testing Campaign Management ROI Optimization Landing Page Optimization SQL Analytics Cross Functional Collaboration

Technical Account Manager

Itel BPO Smart Solutions

Sep 2019 - Nov 2020 (1 year 2 months)

Managed 100+ enterprise SaaS accounts with >96% satisfaction and renewal rates; automated onboarding to reduce activation time by 40% and built client health models that increased renewals by 15%.

Account Management Onboarding Client Health Modeling SaaS Customer Training CRM Data Analysis

Data Analyst

Advantage General Insurance

Jan 2018 - Aug 2019 (1 year 7 months)

Developed SQL data pipelines processing 1,000+ weekly records with 99.9% accuracy and created Tableau/Excel dashboards that enabled data-driven leadership decisions and improved reporting reliability.

SQL Data Pipelines Tableau Excel Data Quality Data Modeling Reporting Analytics

Business Development Representative

VXI Global Solutions

Jan 2017 - Jan 2018 (1 year)

Supported sales with lead generation and qualification, conducted outreach to book demos, and maintained accurate CRM records to streamline early-stage customer conversations.

Lead Generation Cold Calling CRM Management Qualification Sales Outreach Prospecting