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Camille Adrienne User

@camilleadrienneuser

Project Manager coordinating transcription, translation, and QA delivery at Cadence Translate, with 20+ active projects weekly.

Philippines

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What I'm looking for

I'm seeking project manager, project coordinator, operations coordinator, or client delivery work that involves coordinating workflows, supporting clients and remote teams, and keeping deadlines, requirements, blockers, and handoffs organized.

At Cadence Translate, I coordinated more than 20 active transcription, translation, and QA projects each week, balancing client requirements, deadlines, editor availability, and delivery expectations. I supported more than 10 clients daily and helped resolve blockers through to completion.

I also coordinated daily communication with editors across multiple languages and oversaw the transcription editor recruitment workflow, from sourcing and screening through onboarding. I maintained recruitment trackers, style guides, process notes, and handoff documentation to support consistent workflows.

At iQor - T-Mobile USA, I supervised daily operations for a 15-agent team and helped increase monthly completions by 30% through clearer tracking, team support, and process alignment. I also trained more than 20 new hires and existing agents on product knowledge, customer service standards, and workflows.

Earlier, I supported property operations for U.S. real estate clients at HireSmartVAs and handled customer service, technical support, and provider data management roles. At Carelon, I analyzed provider data and resolved discrepancies, increasing efficiency and monthly completions by 20%.

Experience

Work history, roles, and key accomplishments

Client Service Associate

Cadence Translate

Dec 2023 - Apr 2026 (2 years 4 months)

Coordinated 20+ active transcription, translation, and QA projects per week, supporting 10+ clients daily and managing communication with 20+ editors across 11+ languages. Oversaw recruitment workflow for transcription editors and maintained trackers and documentation.

Property Management Virtual Assistant

HireSmartVAs

Sep 2023 - Dec 2023 (3 months)

Managed property data, billing records, and administrative updates for U.S. real estate clients. Coordinated follow-ups and team communication to keep property management tasks on schedule.

Property Management Administrative Support Data Management Billing Team Communication Task Tracking

Operations Supervisor

iQor - T-Mobile USA

Apr 2022 - Sep 2023 (1 year 5 months)

Supervised daily operations for a 15-agent team, supporting coaching, attendance tracking, performance monitoring, and process follow-through. Helped increase monthly completions by 30% through clearer tracking and improved process alignment.

Team Supervision Performance Monitoring Coaching Attendance Tracking Process Improvement Reporting SLA Adherence Quality Assurance

Product Trainer

iQor - T-Mobile USA

Apr 2022 - Apr 2023 (1 year)

Trained and supported 20+ new hires and existing agents on product knowledge, customer service standards, tools, workflows, and campaign expectations. Facilitated training on customer handling, process adherence, and tool navigation.

Training Coaching Onboarding Product Knowledge Customer Service Process Adherence Tool Navigation Learning Materials Mock Calls Performance Observation

Customer Service Representative

iQor - T-Mobile USA

Nov 2021 - Mar 2022 (4 months)

Handled 40+ customer interactions per day across account, billing, service, and troubleshooting concerns while maintaining accuracy and professionalism. De-escalated concerns through active listening and clear explanations.

Customer Service De escalation Active Listening Issue Ownership Escalation Management QA CSAT AHT Attendance Schedule Adherence

Customer Service Representative

Teletech - Verizon USA

May 2021 - Oct 2021 (5 months)

Handled 45+ calls per day in a high-volume telecom support environment, providing billing, account, service, and troubleshooting support. Improved metric scores by up to 25% monthly by focusing on clear communication and issue ownership.

Customer Service Telecom Support Billing Account Management Troubleshooting QA CSAT AHT First Call Resolution Attendance Schedule Adherence

Provider Data Management Specialist

Carelon

Aug 2020 - May 2021 (9 months)

Analyzed provider data and resolved discrepancies, increasing efficiency and monthly completions by 20%. Maintained accurate provider records and supported data cleanup and documentation.

Data Analysis Data Management Quality Control Documentation Administrative Support

Technical Support Representative

Transcom - Xfinity

Sep 2019 - Feb 2020 (5 months)

Provided technical support for cable, internet, and mobile services, helping customers identify and resolve service issues. Explained troubleshooting steps and basic security guidance to reduce repeat concerns.

Technical Support Troubleshooting Cable Internet Mobile Services Customer Education Security Best Practices