Open to opportunities

Claudio Judilla

@claudiojudilla

Client services professional specializing in CRM, escalations, and cross-timezone operations across real estate and fintech.

Philippines

Message

What I'm looking for

I’m looking for a client-services or support role where I can own escalations, keep CRM/data accurate, and coordinate across time zones—using automation and strong admin rigor—to improve customer satisfaction and streamline operations in a remote US/UK/AU setting.

I’m a client services professional with experience spanning HVAC and Facility Maintenance, real estate vendor credentialing, fintech money transfer support, and e-commerce/ESL-adjacent client work. I improve customer satisfaction by handling inquiries with accuracy and professionalism, coordinating teams and schedules, and keeping service delivery organized across channels.

In my roles, I streamline operations through CRM management and data accuracy (including weekly audits for 500+ contacts), manage escalations to resolve complex issues, and support compliance by verifying vendor credentials such as licenses and insurance. I bring strong administrative and project coordination skills—using tools like Google Workspace, Slack, Notion, Salesforce, Freshdesk, and ChatGPT/automation—to keep teams aligned and results measurable.

Experience

Work history, roles, and key accomplishments

Client Service Coordinator

KFM Ltd

Apr 2023 - Apr 2026 (3 years)

Provided multi-channel customer support for HVAC and facility maintenance, handling inquiries with accuracy and professionalism. Coordinated technicians and suppliers while monitoring dispatch schedules, orders, approvals, payments, and warranties, including administrative data entry and reporting.

Dispatch Coordination Data Entry Scheduling Project Management Maintenance Coordination Teams Outlook

Vendor Credentialing Rep

RealPage, Inc.

Oct 2020 - Apr 2023 (2 years 6 months)

● Coordinated vendor onboarding and compliance processes for property management clients nationwide
● Maintained project-related compliance documentation to support audit readiness and regulatory standards
● Tracked vendor credentialing status and implementation milestones across multiple client accounts
● Resolved operational issues and billing discrepancies promptly, protecting client and vendor

Compliance Insurance Processing Background Checks CRM Management Data Auditing Record keeping

Customer Service Executive

WorldRemit Ltd

Jun 2018 - Apr 2020 (1 year 10 months)

Managed escalations, resolved complex customer issues, and led a team to deliver high-quality customer service. Ensured adherence to company policies, procedures, and safety standards while supporting day-to-day operations.

Escalation Management Customer Support Team Leadership Policy Compliance Safety and Standards Service Delivery

Education

Degrees, certifications, and relevant coursework

University of Cebu - Mian Campus

Bachelor of Science in Business Administration, Human Resource Development Management

2014 - 2018

Grade: 1.5

Activities and societies: ● Dean's Lister, 2017–2018 ● Chief Financial Officer, Council of Business Executives (CEBEX) ● Deputy Treasurer, UC-JPMAP ● Deputy Secretary, UC AWS ● Chairman of Program and Activities, CWS (All UC Campuses)

Earned a Bachelor of Science in Business Administration with a focus on Human Resource Development Management from the University of Cebu (Main Campus).
Recognized as a Leadership Service Awardee (2018).