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Calvin Shangase

@calvinshangase

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Driven professional with 6 years’ experience in customer success

South Africa

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What I'm looking for

Looking for a role that leverages my customer success expertise to drive business growth and deliver exceptional customer experiences.

As a driven professional with 6 years of experience in customer success, I have developed a strong track record of enhancing customer experience, optimizing operational efficiency, and delivering impactful solutions for diverse global clients. My expertise lies in customer relationship management, customer success strategies, and retention tools, with proficiency in HubSpot and Monday.com.

Throughout my career, I have demonstrated my ability to work effectively in remote and hybrid environments, with a strong focus on client onboarding, training, and process management optimization. I am also skilled in data analysis, reporting, and insights, with experience in vendor negotiation and stakeholder collaboration.

I am a certified project manager with a strong understanding of technology integration, change management, and account management. My passion for delivering exceptional customer experiences has earned me a reputation for excellence in customer experience and client relationship management.

Experience

Work history, roles, and key accomplishments

Global Benefits Associate

Playroll

Jul 2024 - Sep 2024 (2 months)

Onboarded clients and communicated global employee benefits programs for multinational organizations. Enhanced employee experiences through seamless onboarding and training, while collaborating with cross-functional teams to streamline benefits delivery.

Onboarding Benefits Administration Process Improvement Customer Experience Cross Functional Collaboration Training Communication CRM Tools

Regional Benefits Specialist

Atlas HXM

May 2023 - Jun 2023 (1 month)

Monitored and improved client satisfaction through proactive problem-solving and feedback. Managed onboarding processes and negotiated contracts, achieving significant time and cost savings while ensuring regulatory compliance.

Compliance Management Contract Negotiation Customer Retention Feedback Problem Solving Training Benefits Administration

Group Risk Rebroke Analyst

TSA

Jan 2022 - May 2023 (1 year 4 months)

Processed and analyzed employee benefits quotes, focusing on group life and disability insurance. Improved quoting accuracy and fostered relationships with insurers, while leading training sessions to enhance team performance.

Data Analysis Risk Analysis Insurance Training Development Benefits Quoting Enhancements Process Improvement Communication Skills Team Leadership

Employee Benefits Healthcare Administrator

PSG Employee Benefit Midlands

Jan 2018 - Jan 2022 (4 years)

Resolved complex client queries and acted as a liaison between clients and insurers. Managed enrollments and claims, ensuring compliance and delivering exceptional customer support.

Customer Support Claims Compliance Management Insurance Communication Skills Benefits Administration

Outbound Telesales Specialist

The Unlimited

Jan 2017 - Dec 2017 (11 months)

Conducted high-volume calls to drive sales and meet revenue targets. Utilized persuasion skills to sell products, maintain customer relationships, and ensure data accuracy in the CRM system.