Calvin Shangase
@calvinshangase
Driven professional with 6 years’ experience in customer success
What I'm looking for
As a driven professional with 6 years of experience in customer success, I have developed a strong track record of enhancing customer experience, optimizing operational efficiency, and delivering impactful solutions for diverse global clients. My expertise lies in customer relationship management, customer success strategies, and retention tools, with proficiency in HubSpot and Monday.com.
Throughout my career, I have demonstrated my ability to work effectively in remote and hybrid environments, with a strong focus on client onboarding, training, and process management optimization. I am also skilled in data analysis, reporting, and insights, with experience in vendor negotiation and stakeholder collaboration.
I am a certified project manager with a strong understanding of technology integration, change management, and account management. My passion for delivering exceptional customer experiences has earned me a reputation for excellence in customer experience and client relationship management.
Experience
Work history, roles, and key accomplishments
Global Benefits Associate
Playroll
Jul 2024 - Sep 2024 (2 months)
Onboarded clients and communicated global employee benefits programs for multinational organizations. Enhanced employee experiences through seamless onboarding and training, while collaborating with cross-functional teams to streamline benefits delivery.
Regional Benefits Specialist
Atlas HXM
May 2023 - Jun 2023 (1 month)
Monitored and improved client satisfaction through proactive problem-solving and feedback. Managed onboarding processes and negotiated contracts, achieving significant time and cost savings while ensuring regulatory compliance.
Group Risk Rebroke Analyst
TSA
Jan 2022 - May 2023 (1 year 4 months)
Processed and analyzed employee benefits quotes, focusing on group life and disability insurance. Improved quoting accuracy and fostered relationships with insurers, while leading training sessions to enhance team performance.
Employee Benefits Healthcare Administrator
PSG Employee Benefit Midlands
Jan 2018 - Jan 2022 (4 years)
Resolved complex client queries and acted as a liaison between clients and insurers. Managed enrollments and claims, ensuring compliance and delivering exceptional customer support.
Outbound Telesales Specialist
The Unlimited
Jan 2017 - Dec 2017 (11 months)
Conducted high-volume calls to drive sales and meet revenue targets. Utilized persuasion skills to sell products, maintain customer relationships, and ensure data accuracy in the CRM system.
Education
Degrees, certifications, and relevant coursework
Coursera
Certification, Project Management
2023 - 2023
Completed a project management course accredited by Google, focusing on essential project management skills and methodologies.
Wealth Management
Certification, Finance
2015 - 2018
Studied wealth management principles, focusing on investment strategies, financial planning, and asset management.
High School
Matric, General Education
2015 - 2015
Completed high school education, achieving the 12th grade (Matric) qualification.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Skills
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