Calvin ShangaseCS
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Calvin Shangase

@calvinshangase

Driven professional with 6 years’ experience in customer success

South Africa

What I'm looking for

Looking for a role that leverages my customer success expertise to drive business growth and deliver exceptional customer experiences.

As a driven professional with 6 years of experience in customer success, I have developed a strong track record of enhancing customer experience, optimizing operational efficiency, and delivering impactful solutions for diverse global clients. My expertise lies in customer relationship management, customer success strategies, and retention tools, with proficiency in HubSpot and Monday.com.

Throughout my career, I have demonstrated my ability to work effectively in remote and hybrid environments, with a strong focus on client onboarding, training, and process management optimization. I am also skilled in data analysis, reporting, and insights, with experience in vendor negotiation and stakeholder collaboration.

I am a certified project manager with a strong understanding of technology integration, change management, and account management. My passion for delivering exceptional customer experiences has earned me a reputation for excellence in customer experience and client relationship management.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Coursera logoCO

Coursera

Certification, Project Management

2023 - 2023

Completed a project management course accredited by Google, focusing on essential project management skills and methodologies.

WM

Wealth Management

Certification, Finance

2015 - 2018

Studied wealth management principles, focusing on investment strategies, financial planning, and asset management.

HS

High School

Matric, General Education

2015 - 2015

Completed high school education, achieving the 12th grade (Matric) qualification.

Tech stack

Software and tools used professionally

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