Open to opportunities

Mirriam Molefe

@mirriammolefe

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Customer success and technical support specialist delivering remote, multi-channel service.

South Africa

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What I'm looking for

I seek remote or hybrid roles in customer success or technical support where I can lead teams, resolve complex escalations, improve processes, and deliver high customer satisfaction.

I am a results-driven Customer Service and Client Success professional with over 10 years' experience supporting global clients across healthcare, travel, banking, telecommunications, and credit services. I excel in remote support environments, technical troubleshooting, escalation management, CRM administration, and coaching teams to meet SLAs and improve KPIs.

Throughout my career I have progressed into leadership roles—promoted to Team Leader—handled high-priority escalations, maintained compliance in regulated settings, supported prescription and billing workflows, and led quality improvement initiatives that boosted customer satisfaction and retention. I am passionate about delivering seamless customer experiences and building long-term client relationships.

Experience

Work history, roles, and key accomplishments

Current

Specialist

Current

FYXER People

Sep 2025 - Present (6 months)

Provide multi-channel support in a regulated healthcare environment, assisting with prescriptions, orders, billing and escalations while maintaining SLA compliance and data security.

Customer Support Technical Troubleshooting Escalation Management CRM Reporting SLA Management

Customer Support Team Leader

Sutherland Global Services

Nov 2024 - Sep 2025 (10 months)

Provided real-time support for complex travel and VR reservations, managed escalations and coached agents, improving KPIs and retention as a promoted team leader.

Customer Support Coaching Escalation Management Quality Improvement KPIs Social Media Support

Team Leader

Paricus US Campaign

Jun 2023 - Nov 2024 (1 year 5 months)

Delivered customer and technical support to US-based clients and promoted to Team Leader; conducted coaching, handled escalations and supported mobile troubleshooting programs.

Technical Support Coaching Escalation Management Customer Retention CRM

Customer Service Representative

TransUnion

Mar 2022 - Jun 2023 (1 year 3 months)

Managed inbound/outbound calls for credit monitoring services, providing technical, billing and account support while assisting customers with online account navigation.

Customer Support Billing Support Account Management Phone Support Data Reporting Google Workspace Microsoft Excel

Customer Service Representative

First National Bank FNB

Mar 2016 - Mar 2022 (6 years)

Supported banking clients via phone and digital channels, resolved account and transaction queries, maintained SLA compliance and acted as stand-in team leader.

Banking Support Digital Customer Service SLA Management Team Leadership