Calesha Harris

Handled customer inquiries via text-based chat, providing troubleshooting support, product information, and resolving complaints. Supported revenue growth through upselling/cross-selling and maintained accurate data entry for inbound and outbound customers.

Conducted debt collection by contacting customers, negotiating payment plans, and resolving disputes. Updated account records and worked to achieve collections targets while maintaining professional customer communication.

Maintained cleanliness and presentation of residential, hotel, and facility areas through routine cleaning tasks. Completed duties such as dusting, vacuuming, mopping, bathroom cleaning, bed making, and handling laundry and ironing as needed.

Performed security duties including surveillance monitoring, patrolling, and responding to alarms. Enforced security protocols and supported safety by assisting visitors and reporting/responding to incidents as required.

Provided customer service for inquiries and complaints across multiple channels, focusing on issue resolution and customer satisfaction. Processed orders, managed returns/refunds, and delivered product details while maintaining a professional, problem-solving approach.

Improved guest dining experiences by taking orders, delivering food and drinks promptly, and providing friendly service. Supported customer satisfaction by handling complaints, processing payments, maintaining cleanliness, and collaborating with kitchen staff.

Greeted customers, answered phone calls, and provided product information in a professional manner. Handled transactions, supported inventory management, and addressed customer inquiries or complaints to ensure smooth store operations.

Completed secondary level education and earned a High School Certificate, studying subjects including English, Math, Science, Social Studies, and electives.

Completed primary level education and earned a Primary School certificate, focusing on core subjects such as Math, Language Arts, Science, and Social Studies.

Completed early primary level education with foundational coursework in Math, Language Arts, Science, and Social Studies.

Completed preschool and basic early childhood education and earned an Early Childhood Certificate, developing foundational skills in literacy, numeracy, social interaction, and cognitive abilities.