Tishai Shaw
@tishaishaw
Dedicated hospitality professional focused on exceptional customer service.
JamaicaWhat I'm looking for
I am a dedicated and enthusiastic professional with a strong passion for the hospitality industry. My focus is on fostering memorable guest experiences through attentive and personalized service. I believe that exceptional customer service is the cornerstone of any successful hospitality endeavor, and I strive to create positive experiences for every guest I encounter.
With experience as a server and customer service agent, I have honed my skills in managing customer orders, resolving complaints, and ensuring compliance with health and safety regulations. My time at Teleperformance has equipped me with the ability to handle inquiries efficiently while collaborating with team members to improve service delivery. I am committed to continuous improvement and excellence in every aspect of my work.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Teleperformance
Jan 2018 - May 2024 (6 years 4 months)
Assisted customers in resolving complaints and inquiries to ensure customer satisfaction. Processed transactions efficiently while handling cash and credit payments accurately, collaborating with team members to improve service delivery.
Server
STETHS 55th Anniversary Banquet
Aug 2017 - Aug 2017 (0 months)
Provided exceptional customer service in a fast-paced dining environment, ensuring a positive dining experience for guests. Managed customer orders and inquiries efficiently while maintaining a clean and organized work area.
Server
Seafood Festival
Aug 2017 - Aug 2017 (0 months)
Provided exceptional customer service in a fast-paced dining environment, ensuring a positive dining experience for guests. Managed customer orders and inquiries efficiently while maintaining a clean and organized work area.
Education
Degrees, certifications, and relevant coursework
National Council on Technical and Vocational Education and Training
Level 2 Food & Beverage, Hospitality
Pursuing Level 2 certification in Food & Beverage, focusing on practical skills and knowledge necessary for the hospitality industry.
Green Pond High School
Caribbean Secondary Education Certificate, General Education
2011 - 2016
Completed the Caribbean Secondary Education Certificate (CSEC), focusing on foundational education and skills necessary for further studies and professional development.
City and Guilds
Level 2 Mathematics, Mathematics
Achieved Level 2 certification in Mathematics, enhancing analytical and problem-solving skills applicable in various fields.
Availability
Location
JamaicaAuthorized to work in
Job categories
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