LULammie User
@lammieuser
Customer-focused service professional driving excellent client experiences.
JamaicaWhat I'm looking for
I am a proactive, highly motivated customer service professional with hands-on experience in reservations escalation, financial transactions, and restaurant maintenance. I consistently resolve escalated customer issues, train new team members, and implement process improvements that enhance the guest experience and operational accuracy.
I hold an A.S. in Psychology and a Certification in Customer Service, and I bring strong communication, problem-solving, POS and CRM experience to fast-paced environments. I deliver reliable, detail-oriented work, collaborate well with colleagues, and prioritize clarity and professionalism when supporting customers and management.
Experience
Work history, roles, and key accomplishments
Janitor
Judith & Jack Restaurant
Jun 2023 - Present (2 years 5 months)
Maintained cleanliness of dining, kitchen and restroom areas, reported maintenance deficiencies to management, and managed inventory to ensure consistent availability for customers and staff.
Reservation Escalation Agent
IBEX Global
Jan 2023 - Jul 2025 (2 years 6 months)
Handled escalated reservation and loyalty account issues, resolved irate customer calls, implemented process improvements from feedback, and trained new team members to improve service accuracy and retention.
Customer Service Agent
Prime Trust Financial
Jan 2022 - Jan 2023 (1 year)
Processed financial transactions including money transfers and currency exchange, managed cash operations for accuracy, resolved customer inquiries, and supported colleagues with system navigation to maintain service standards during peak periods.
Education
Degrees, certifications, and relevant coursework
Moneague College
Associate of Science, Psychology
Activities and societies: Certification in Customer Service (June 2020)
Completed an Associate of Science in Psychology awarded in June 2020 at Moneague College; also obtained a certification in Customer Service the same month.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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