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Caide Spandow

@caidespandow

Front Office Coordinator at Nova Dental Implant Centre, managing appointments, records, payments and day-to-day administrative workflows.

Australia

Message

What I'm looking for

I’m seeking a remote administrative, customer support or coordination role where I can use my experience in scheduling, enquiries, records and billing. I enjoy helping people, staying organised and supporting a team. I’m looking for clear communication, a supportive workplace and opportunities to grow.

At Nova Dental Implant Centre, I independently manage administrative workflows, schedules and follow-ups, while coordinating communication across phone, email and digital systems.

I maintain confidential electronic records and process payments, invoices and billing documentation. I also coordinate external providers and track outstanding work through to completion.

At Endota Spa, Woden, I manage appointments and customer enquiries, support staff training in reception systems, and achieve sales and product KPIs through tailored recommendations. My experience also includes dental reception, administration and patient support at Affinity Dentistry and Acacia Dental Surgery.

Experience

Work history, roles, and key accomplishments

Current

Front Office Coordinator

Current

Nova Dental Implant Centre

Feb 2026 - Present (8 months)

Independently manage a high-volume administrative workload, coordinating schedules, appointments, and follow-ups. Maintain accurate confidential records, process payments and invoices, and coordinate communication with stakeholders and external providers.

Administrative Coordination Scheduling Records Management Data Entry Stakeholder Communication Billing Invoice Processing Microsoft Office Google Workspace CRM Digital Systems

Current

Receptionist

Current

Endota Spa, Woden

May 2024 - Present (2 years 5 months)

Manage appointments, customer enquiries, and administrative tasks using digital booking and customer-management systems. Build strong client relationships and assist with training and onboarding staff.

Customer Service Appointment Scheduling CRM Digital Booking Systems Training Sales KPI Achievement

Dental Receptionist and Sterilisation Nurse

Affinity Dentistry

Nov 2024 - Jan 2026 (1 year 2 months)

Managed high-volume enquiries across phone, email, and in person, providing accurate information and professional support. Coordinated appointments, referrals, and documentation while maintaining confidential electronic records.

Customer Service Enquiry Resolution Appointment Coordination Records Management Data Entry Microsoft Office Google Workspace Communication Skills

Dental Nurse and Receptionist

Acacia Dental Surgery

Jan 2023 - May 2024 (1 year 4 months)

Supported reception and administration, managing patient enquiries, records, and day-to-day administrative requirements. Maintained accurate and confidential information with strong attention to detail.

Administrative Support Records Management Data Entry Customer Service Attention To Detail Microsoft Office