Amal A Ali
@amalaali
Dynamic professional skilled in office administration and customer relations.
What I'm looking for
I am a dynamic and solutions-focused professional with a proven ability to build strong client relationships and deliver exceptional administrative support. Known for optimizing workflows and managing critical office operations, I maintain high standards of efficiency and confidentiality. My expertise lies in streamlining processes, coordinating schedules, and ensuring compliance with industry regulations.
Throughout my career, I have demonstrated a strong commitment to delivering excellence in all aspects of office management and customer service. My experience as a Laboratory Student Trainee at RMIT University allowed me to conduct laboratory experiments and manage information systems effectively. I also excelled as a Receptionist at Oz Family Day Care, where I implemented an improved appointment tracking system that eliminated double-booking errors, enhancing overall efficiency.
Experience
Work history, roles, and key accomplishments
Laboratory Student Trainee
RMIT University
Jan 2023 - Present (2 years 5 months)
Conducted laboratory experiments, documented procedures, and maintained accurate records of test results. Updated and managed laboratory information in the LIMS to facilitate courier dispatch and inventory tracking. Assisted senior technicians in conducting tests, scheduling experiments, and ensuring routine equipment maintenance.
Receptionist
Oz Family Day Care
Jan 2022 - Present (3 years 5 months)
Managed client records, email and telephone correspondence, and documentation while ensuring confidentiality. Scheduled childcare appointments based on parental needs and service availability. Implemented an improved appointment tracking system, eliminating double-booking errors and enhancing efficiency.
Dental Student Trainee
The Royal Dental Hospital of Melbourne
Assisted in patient care, including cavity fillings, extractions, and pain management, under the supervision of oral health professionals. Managed patient records, ensuring compliance with standard medical documentation protocols. Set up diagnostic tools and equipment before each session, ensuring efficient workflow in treatment procedures.
Volunteer
Western Health Hospital
Jan 2023 - Present (2 years 5 months)
Assisted healthcare staff in patient care and administrative support, ensuring smooth daily operations. Provided crucial support to medical teams, contributing to efficient patient flow and overall hospital functionality.
Education
Degrees, certifications, and relevant coursework
RMIT University
Certificate III, Business
Completed foundational studies in business administration. Developed essential skills in office management, customer service, and data handling, focusing on streamlining administrative processes.
RMIT University
Certified Laboratory Technician, Biotechnology
Underwent specialized training in biotechnology, focusing on laboratory procedures and experimental techniques. Developed expertise in conducting experiments, maintaining accurate records, and adhering to safety protocols.
RMIT University
Certified Dental Assistant, Dental Assistance
Acquired certification as a dental assistant, learning to support oral health professionals in patient care and clinical procedures. Gained practical experience in managing patient records and setting up diagnostic tools.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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