CTCagri Tekman
@cagritekman
Experienced customer service representative with a passion for team leadership and quality improveme
United KingdomWhat I'm looking for
I am a dedicated and results-driven customer service professional with a strong background in team leadership and quality improvement. With over 10 years of experience in the call center industry, I have developed a unique ability to analyze problems, generate alternative solutions, and make quick and effective decisions. My expertise in customer service, sales, and team management has allowed me to excel in various roles, including team leader, quality specialist, and customer service representative.
Throughout my career, I have demonstrated my ability to work effectively in fast-paced environments, prioritize tasks, and manage multiple projects simultaneously. My strong communication and interpersonal skills have enabled me to build strong relationships with customers, colleagues, and management. I am a certified internal trainer and have experience in coaching and mentoring new team members.
I am now looking for a challenging role that will utilize my skills and experience to drive business growth and improvement. I am excited to bring my expertise to a new team and contribute to the company's success.
Experience
Work history, roles, and key accomplishments
Kurumsal Müşteriler Uzmanı
Avansas
Mar 2021 - Mar 2024 (3 years)
Responsible for resolving customer complaints and providing information. Managed a portfolio of corporate clients and engaged in both customer service and back-office tasks. Conducted training for new staff on various processes.
Çağrı Merkezi Kalite Uzmanı
Method Research Company
Jan 2020 - Jan 2021 (1 year)
Contributed to project management, prepared quality reports, and defined processes for improvement. Organized meetings with various companies and coached new employees.
Çağrı Merkezi Kalite Uzmanı
Türk Telekom
Mar 2016 - Jul 2018 (2 years 4 months)
Evaluated the call performance of inbound and outbound customer representatives, prepared reports, and provided feedback. Took immediate actions to improve performance.
Müşteri Hizmetleri Temsilcisi
Avea İletişim Hizmetleri A.Ş.
Apr 2014 - Apr 2016 (1 year 11 months)
Handled inbound calls for Avea Prime customer services, providing assistance and resolving inquiries.
Satış Danışmanı
Speak
Feb 2014 - May 2014 (3 months)
Worked as a sales consultant in the Turkcell Global Bilgi project, focusing on sales and customer engagement.
Takım Lideri
Atos
Jan 2013 - Nov 2013 (10 months)
Led a team in an inbound project, overseeing operations and ensuring performance standards were met.
Müşteri Temsilcisi
Atos
Sep 2012 - Jan 2013 (4 months)
Worked as an outbound customer representative in the Avea project, focusing on sales and customer retention.
Müşteri Temsilcisi
Atos
Jan 2012 - Jun 2012 (5 months)
Provided customer service in the Avea inbound project, assisting customers with their inquiries.
Garson
Best Life Hotel (Apart)
Oct 2006 - Sep 2006 (-1 years 11 months)
Worked as a waiter in a hotel, providing service to guests and ensuring a pleasant dining experience.
Education
Degrees, certifications, and relevant coursework
Cagri hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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