Looking for a job

Astou User

@astouuser

Dedicated healthcare professional specializing in administrative support, regulatory compliance, and patient services management.

United States

Message

What I'm looking for

I seek a mid-level healthcare administration role where I can apply EHR, billing, and compliance expertise to improve patient services, collaborate cross-functionally, and grow into expanded responsibilities.

I am a dedicated, detail-oriented healthcare professional with a B.S. in Health Services Administration who focuses on administrative support and regulatory compliance.

I have streamlined front-desk operations to improve patient check-in, scheduling, and insurance verification, processed over 1,000 patient records, and managed 75+ client inquiries daily using EHR systems, Salesforce, and Zendesk.

I bring strong analytical, communication, and regulatory research skills, am committed to integrity and confidentiality, and seek roles where I can improve operational efficiency while ensuring adherence to HIPAA, Medicare, and Medicaid requirements.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Blueprint

Managed inquiries from 75+ clients daily via phone, email, and chat, resolving issues promptly and improving client satisfaction. Used Salesforce and Zendesk to track service requests and collaborated with cross-functional teams to enhance operational workflows.

Customer Support Salesforce Zendesk Client Communication Ticketing Systems Cross Functional Collaboration

Administrative Assistant

Rely Services

Streamlined patient check-in, scheduling, and insurance verification processes, improving operational efficiency and patient satisfaction. Maintained accurate and confidential patient records to support daily healthcare operations.

Scheduling Insurance Verification Microsoft Office Records Management

Medical Billing & Records Assistant

Queens Medical Group

Processed medical claims and organized over 1,000 patient records using EHR systems, supporting accurate billing and reimbursement. Managed multi-line phone systems and coordinated patient communications to streamline office workflows.

Medical Billing EHR Claims Processing Records Management Microsoft Office Multi Line Phone Systems