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Busisiwe NgwenyaBN
Open to opportunities

Busisiwe Ngwenya

@busisiwengwenya

Detail-oriented debt collector with strong communication skills.

Zimbabwe
Message

What I'm looking for

I am looking for a role that allows me to leverage my communication skills and finance knowledge in a supportive environment that values teamwork and growth.

I am a detail-oriented debt collector with 6 months of experience in debt collection and 4 years as a creditors clerk. My background in finance has equipped me with the skills necessary to negotiate repayments effectively, ensuring that I meet both client and company needs. I pride myself on my ability to communicate clearly and empathetically with customers, helping them navigate their financial obligations.

Throughout my career, I have developed strong interpersonal skills, allowing me to listen actively to consumer needs and tailor solutions accordingly. My experience includes working remotely for a debt collection company, where I successfully managed collections for various associations. I am committed to maintaining a positive attitude and a strong work ethic, which I believe are essential for success in any role.

Experience

Work history, roles, and key accomplishments

AB
Current

Customer Service Representative

Afrishore BPO

Nov 2024 - Present (10 months)

Currently working remotely for Schwartz Vays, a debt collection company, focusing on collecting HOA payments for various associations. Responsibilities include assisting customers with payment plans, processing payments, and handling both inbound and outbound customer service calls.

IS

Call Centre Agent

In Quest Solutions

Aug 2024 - Nov 2024 (3 months)

Responsible for debt collection for the City of Ekurhuleni Municipality, managing both inbound and outbound calls. Focused on recovering outstanding payments and assisting customers with their municipal accounts.

DM

Creditors Clerk

Dragon City Management

Sep 2019 - Nov 2023 (4 years 2 months)

Managed invoice processing, payment execution, and account reconciliation. Ensured timely follow-up on unpaid invoices, maintained accurate financial records, and resolved discrepancies.

Education

Degrees, certifications, and relevant coursework

Busisiwe hasn't added their education

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Tech stack

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Busisiwe Ngwenya - Customer Service Representative - Afrishore BPO | Himalayas