Open to opportunities

Bill Brown

@billbrown

Message

Debt collection executive specializing in US AR, disputes, and payment recovery.

Zimbabwe

Message

What I'm looking for

I’m looking to continue driving US debt collection outcomes—recoveries, compliance, and quality—while handling disputes professionally, negotiating payment arrangements, and contributing to strong remote call-center performance.

I’m an international debt collection professional with 2.6 years of experience supporting US-based accounts in a fast-paced, performance-driven environment.

I handle outbound/inbound collection calls, payment follow-up, negotiation of payment arrangements, and accurate updates to account notes and collection records.

I focus on dispute resolution and customer dispute handling, ensuring collections comply with process requirements while meeting monthly collection targets and quality benchmarks.

I’m comfortable with remote work operations, call monitoring, and MIS reporting, and I use CRM tools and collection software to maintain strong customer relationships and recovery outcomes.

Experience

Work history, roles, and key accomplishments

International Debt Collection Executive

Not specified

Managed US-based collection accounts, performing outbound calls for overdue follow-ups and payment recovery. Negotiated payment arrangements, maintained accurate collection records, and met monthly collection targets while following compliance and quality requirements.

Outbound Calling Payment Follow Up Customer Retention Dispute Resolution CRM Tools Quality & Compliance Remote Work