Open to opportunities

SHAUNDRAY STEWARD

@shaundraysteward

Message

Dedicated professional with experience in debt collection and administration.

South Africa

Message

What I'm looking for

I am looking for a role that allows me to utilize my skills in customer service and administration while providing opportunities for professional growth.

I am a motivated individual with a strong foundation in economics and business studies, having completed my matric at Westbury Secondary School in 2015. My professional journey has equipped me with valuable skills in debt collection, customer service, and administrative support. I have participated in various learnership programs, including those at African Bank and Ascendis Medical, where I honed my abilities in credit control and procurement.

Throughout my work experience, I have demonstrated my capacity to adapt and thrive in diverse environments. As a call center agent at Telesure, I developed my communication skills while effectively handling telesales. My role as an admin assistant at Sieff Optometrist allowed me to assist optometrists with scheduling and administrative tasks, showcasing my organizational skills. I am eager to continue growing professionally and contribute positively to my next workplace.

Experience

Work history, roles, and key accomplishments

Maintenance Branch Scheduler

Cartrack

Jan 2020 - Present (5 years 6 months)

Scheduled appointments for maintenance, repairs, and installations of tracking devices. Managed customer service inquiries, resolving queries and fulfilling requests efficiently.

Scheduling Customer Service Repair Management Problem Solving

Admin Assistant

Sieff Optometrist

Jan 2019 - Present (6 years 6 months)

Provided administrative support to optometrists, handling filing, scheduling appointments, and managing office tasks. Ensured smooth daily operations and efficient patient flow.

Administrative Support Scheduling Office Management Customer Service Data Entry

Call Centre Agent

Telesure

Jan 2018 - Present (7 years 6 months)

Worked as a Call Centre Agent, specializing in telesales. Successfully engaged with customers to promote and sell products, meeting sales targets and providing excellent service.

Telesales Customer Service Sales Communication Skills Product Promotion

Learnership - Credit Control

Ascendis Medical

Jan 2017 - Present (8 years 6 months)

Participated in a learnership program, gaining experience in credit control, GRV's/ETA's, procurement, and warehouse receiving. Developed skills in managing financial transactions and inventory.

Credit Control GRV Processing ETA Management Procurement Warehouse operations Inventory Management

Learnership - Debt Collection

African Bank

Jan 2016 - Present (9 years 6 months)

Completed a learnership program focusing on debt collection. Gained practical experience in financial recovery processes and customer communication within a banking environment.

Debt Collection Financial Recovery Customer Communications Banking Operations Data Entry

Education

Degrees, certifications, and relevant coursework

WESTBURY SECONDARY SCHOOL

Matric, Economics, Accounting and Business Studies

Activities and societies: ABSA YLED, Junior Achievement SA, Khulisa Solutions, University of WITS Watersrand, African Bank Leadership Training Programmes

Completed secondary education with a focus on Economics, Accounting, and Business Studies. Gained foundational knowledge in key business principles and economic concepts.