Open to opportunities

Angela Pacheco

@angelapacheco

Message

Bilingual collections & data entry specialist focused on accurate customer service and efficient CRM workflows.

Zimbabwe

Message

What I'm looking for

I’m looking for a role where I can use CRM and financial tools to manage collections, perform accurate data entry, and deliver dependable customer service—helping resolve issues and support a team that values efficiency and accuracy.

I’m a bilingual administrative professional with proven experience in collections, data entry, and customer service. I manage sensitive financial information with a strong commitment to accuracy and efficiency, resolving client issues while supporting day-to-day team operations in fast-paced environments.

At Trinity Financing Inc, I manage and update client account information, perform collection calls, process and enter financial data, and provide customer service while using CRM and financial software. Previously at The Home Depot and HUTCH’S, I supported customer service operations through investigating accounts, fulfilling invoices, balancing registers, and supervising shifts.

Experience

Work history, roles, and key accomplishments

Current

Collections & Data Entry Specialist

Current

Trinity Financing Inc

Aug 2025 - Present (10 months)

Managed and updated client account information, performed collections calls, and entered financial data using CRM and financial software. Provided customer service while handling sensitive information in a fast-paced team environment.

Collections Data Entry Customer Service CRM Cash Handling Financial Record Keeping Microsoft Office Client Account Management

Customer Service Specialist

The Home Depot

Mar 2019 - Oct 2020 (1 year 7 months)

Overseen customer service activities by investigating client accounts and resolving billing/invoice needs. Balanced registers and supported team operations using CRM in a high-volume environment.

Customer Service Account Investigation Invoice Processing Cash Handling CRM Team Collaboration

Shift Supervisor

Hutch's

Sep 2017 - Feb 2019 (1 year 5 months)

Balanced cash registers, scheduled shifts, and supervised team coverage to support day-to-day operations. Maintained accuracy in payments and ensured smooth customer service during shifts.

Cash Register Balancing Scheduling Customer Service Attention To Detail Team Coordination