Ijeoma Olisa

I am a dedicated credit control specialist with a strong background in developing and enhancing collections processes to reduce default rates and improve revenue. My experience spans several years, during which I have honed my skills in account receivables, collections improvement, reconciliation, dispute resolution, and customer success management. I believe in continuous learning and actively seek opportunities to impact those around me positively.

In my current role as a Collections Specialist at AutoChek Africa, I assist loan origination officers in identifying critical indicators that may lead to defaults. I have successfully developed job descriptions and key performance indicators for my unit, ensuring adherence to global collection policies while driving revenue maximization through effective account monitoring and negotiation strategies. My ability to deliver exceptional customer support has significantly improved customer relationships and the overall quality of our portfolio.

Previously, at Rosabon Financial Services, I implemented new strategies to enhance collections and receivables performance, managing a team across multiple business areas. I have a proven track record of resolving customer queries and disputes, preparing detailed reports, and providing training to enhance team performance. My analytical skills allow me to draw insights from data, enabling strategic recommendations that align with business goals.