Pragya Raj

I’m a detail-oriented Accounts Receivable Analyst with over 5 years of experience in credit and collections, dispute resolution, and customer account management. I’ve consistently driven faster collections through proactive phone and email follow-ups, timely escalations, and cross-functional collaboration to protect cash flow.

In my recent role, I managed accounts receivable collections by working with the cash application team to close outstanding balances and reducing overdue receivables through consistent customer follow-ups. I handled end-to-end customer account activities—reconciling discrepancies, applying unapplied payments, and processing approved refunds—while investigating and resolving payment disputes with internal stakeholders.

I also supported structured debtor workflows, including SAP FSCM workflows for statement runs and regional dunning runs, and managed accounts on credit hold using dashboards. With hands-on experience in Salesforce, Oracle, and Microsoft Dynamics, I ensure transparent tracking by entering reason and dispute codes and monitoring high-value accounts with weekly updates.