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Eulita Mubaiwa

@eulitamubaiwa

Customer-focused credit controller and customer service professional with business and IT expertise.

Zimbabwe
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What I'm looking for

I am looking for a role where I can apply credit control and customer service skills within a collaborative team, grow technically, and improve financial and customer outcomes.

I am a diligent business management and information technology graduate with hands-on experience in credit control and customer service. I combine strong communication skills with technical competence to manage accounts, resolve disputes, and support store operations.

At Edgars Group (Jet Stores) I handled customer accounts, complaints, merchandising, cashier duties, and inventory control, maintaining professional service under pressure. Previously at TelOne I conducted credit assessments, reconciliations, collections and negotiated repayment plans to reduce debtor days.

I am proficient in Word, Excel (including Advanced Excel), PowerPoint and database recordkeeping, and I bring excellent administrative, research and problem-solving skills. I contributed to a university incubator project where I learned to build incubators and apply IT theories practically.

I seek opportunities where I can apply my customer relationship and credit management experience within a collaborative team, continue developing technical skills, and contribute to improved financial and customer outcomes.

Experience

Work history, roles, and key accomplishments

ES
Current

Customer Services Assistant

Edgars Group (Jet Stores)

Apr 2021 - Present (4 years 8 months)

Provided front-line customer service, managed complaints and returns, performed cashier duties and maintained merchandising to drive sales while updating customer records and inventory processes.

Education

Degrees, certifications, and relevant coursework

CU

Catholic University

Bachelor's degree, Business Management and Information Technology

Grade: 2.1

Activities and societies: Dissertation: Assessing the impact of data security and privacy in public healthcare sectors.

Completed a Bachelor’s degree in Business Management and Information Technology with a dissertation on data security and privacy in public healthcare sectors.

AS

All Souls High School

Advanced Level (A-level), Arts

Grade: 3 A’level passes

Completed Advanced Level studies in the Arts stream with three A-level passes.

SH

St Francis Of Assisi High

Ordinary Level (O-level), General Secondary Education

Grade: 8 Passes

Completed Ordinary Level studies with eight passes.

Tech stack

Software and tools used professionally

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Eulita Mubaiwa - Customer Services Assistant - Edgars Group (Jet Stores) | Himalayas