Eulita Mubaiwa
@eulitamubaiwa
Customer-focused credit controller and customer service professional with business and IT expertise.
What I'm looking for
I am a diligent business management and information technology graduate with hands-on experience in credit control and customer service. I combine strong communication skills with technical competence to manage accounts, resolve disputes, and support store operations.
At Edgars Group (Jet Stores) I handled customer accounts, complaints, merchandising, cashier duties, and inventory control, maintaining professional service under pressure. Previously at TelOne I conducted credit assessments, reconciliations, collections and negotiated repayment plans to reduce debtor days.
I am proficient in Word, Excel (including Advanced Excel), PowerPoint and database recordkeeping, and I bring excellent administrative, research and problem-solving skills. I contributed to a university incubator project where I learned to build incubators and apply IT theories practically.
I seek opportunities where I can apply my customer relationship and credit management experience within a collaborative team, continue developing technical skills, and contribute to improved financial and customer outcomes.
Experience
Work history, roles, and key accomplishments
Customer Services Assistant
Edgars Group (Jet Stores)
Apr 2021 - Present (4 years 8 months)
Provided front-line customer service, managed complaints and returns, performed cashier duties and maintained merchandising to drive sales while updating customer records and inventory processes.
Credit Controller
TelOne (Pvt) Ltd
Oct 2019 - Jul 2020 (9 months)
Managed credit accounts, performed collections and reconciliations, conducted credit assessments and negotiated repayment plans to reduce debtor days and improve cash recovery.
Education
Degrees, certifications, and relevant coursework
Catholic University
Bachelor's degree, Business Management and Information Technology
Grade: 2.1
Activities and societies: Dissertation: Assessing the impact of data security and privacy in public healthcare sectors.
Completed a Bachelor’s degree in Business Management and Information Technology with a dissertation on data security and privacy in public healthcare sectors.
All Souls High School
Advanced Level (A-level), Arts
Grade: 3 A’level passes
Completed Advanced Level studies in the Arts stream with three A-level passes.
St Francis Of Assisi High
Ordinary Level (O-level), General Secondary Education
Grade: 8 Passes
Completed Ordinary Level studies with eight passes.
Availability
Location
Authorized to work in
Job categories
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