Busisiwe Merritt

Led internal communication and training efforts across product, CS, and marketing teams, designing multi-channel onboarding and webinar strategies that reduced live training dependency by 40%. Utilized analytics to improve training delivery, increasing adoption by 7% and webinar engagement by 30%, while also launching accredited training and digital credentialing programs.

Wrote and distributed training updates, guides, and stakeholder messaging across business units, developing and delivering over 300 training sessions for various teams. Launched scalable training modules that significantly improved employee satisfaction and productivity, leading post-training analysis for iterative improvements.

Created and presented training content at national workshops and conferences, improving sales knowledge retention by 30% through customized learning programs. Aligned communication content with marketing and product teams to ensure consistent messaging.

Trained over 200 healthcare providers on technical product use and patient-facing communication, developing foundational SOPs and training guides. Facilitated workshops with measurable business growth impact, increasing sales by 33% and improving satisfaction ratings to 4.6, while partnering with executive teams on strategic initiatives.

Completed advanced doctoral studies focused on the diagnosis, treatment, and management of hearing and balance disorders. Gained expertise in audiological practices and patient care.

Pursued undergraduate studies focusing on the scientific basis of human communication. Developed foundational knowledge in speech, language, and hearing sciences.