Kimberly Pollock

Designed and implemented onboarding, compliance, and skills-based training programs for a healthcare workforce of over 1,000 users. Administered LMS platforms, structured learning pathways, tracked user engagement, and analyzed learning metrics to inform improvements.

Served as the primary point of contact for new hires, guiding them through onboarding and ensuring a smooth transition into their roles. Conducted remote training sessions via Teams with 75+ trainees simultaneously, delivering interactive and instructional presentations.

Served as the primary point of contact for both healthcare providers and their assigned medical scribes, ensuring strong communication and alignment on expectations. Conducted regular performance audits of medical scribes, delivering coaching and actionable feedback to support accuracy, efficiency, and compliance.

Gained experience in medical scribing, transcription, and medical assistant roles. Built a solid foundation in documentation, workflow optimization, and clear communication.

Completed an Associate degree in Medical Sciences through remote learning. This program provided a foundational understanding of medical principles and practices.

Obtained a Medical Assistant Certificate, focusing on clinical and administrative skills essential for healthcare support roles. This certification prepared me for direct patient care and office management within medical settings.