Lakisa Leake

Conducted thorough training needs analyses for technical and sales teams, addressing workflow, reporting requirements and software functionalities. Led the development of comprehensive training plans impacting over 2,000 employees focusing on technical tools, and sales processes.

Developed and organized learning content for a store workforce of over 200,000 associates and support teams. Coordinated with project team members to ensure timely preparation of periodic reporting documentation, including project deadlines, success stories/lessons learned, and internal communications material.

Managed and provided operational support for multiple concurrent projects as project lead through project tracking and management of project timelines for a Fortune 500 company. Coordinated with project team members to ensure timely preparation of periodic reporting documentation, including project deadlines, success stories/lessons learned, and internal communications material.

Conducted needs assessment by working with product owners/SMEs to collect information pertaining to work procedures, workflow, and safety protocol. Coordinated with project team members to ensure timely preparation of periodic reporting documentation, including project deadlines, success stories/lessons learned, and communications material.

Conducted needs assessment by working with product owners/SMEs to collect information pertaining to work procedures, workflow, and reporting needs. Determined system utilization requirements by research and testing systems in collaboration with IT.

Completed a Master of Science degree with a focus on Adult Education, specializing in Training and Development. Gained expertise in instructional design principles and adult learning theories.

Obtained a Bachelor of Arts degree in Mass Communications. Developed strong foundational knowledge in communication theories and practices.