ADApril Durling
@aprildurling
Customer-focused Training Specialist with over 5 years of experience.
United StatesWhat I'm looking for
I am a dedicated Training Specialist with over five years of experience in developing and facilitating learning programs tailored for healthcare and remote support environments. My expertise lies in designing engaging training sessions that cater to both internal teams and external clients, ensuring that learning is both effective and enjoyable.
Throughout my career, I have successfully managed training delivery, knowledge management, and instructional design. At Henry Meds, I designed and facilitated training for customer care agents, managed knowledge resources for over 300 users, and collaborated across departments to identify and address training gaps. My commitment to continuous improvement and cross-functional collaboration has consistently enhanced user understanding and engagement.
With a strong background in customer support and a passion for adult learning principles, I leverage digital platforms and tools to create user-friendly resources. I am adept at managing training calendars and ensuring a smooth learning experience, making me a valuable asset to any organization looking to enhance its training programs.
Experience
Work history, roles, and key accomplishments
Training Coordinator
Henry Meds
Sep 2023 - Present (1 year 10 months)
Designed and facilitated training sessions for new and existing customer care agents on internal tools, workflows, and product knowledge. Managed over 65 active Notion pages used as knowledge resources for 300+ users, ensuring accuracy and alignment with evolving SOPs.
Client Care Coordinator
Henry Meds
Feb 2023 - Present (2 years 5 months)
Delivered outstanding customer support via Zendesk, resolving documentation and service issues for clinical patients and providers. Accurately maintained EHR and CRM systems (Pipedrive), ensuring up-to-date patient and interaction records.
Patient Care Associate
Pathway Healthcare
Nov 2020 - Present (4 years 8 months)
Assisted patients with documentation and insurance verification, providing front-line education on clinic procedures. Tracked appointment activity and maintained consistent communication with providers and staff.
Clinical Systems Trainer
Scott Medical Center
Sep 2018 - Present (6 years 10 months)
Delivered in-person and virtual training on clinical systems, helping users optimize tools and improve efficiency. Created SOPs, job aids, and learning materials tailored to diverse user needs.
Referral Management Specialist
Signature Performance, Inc
Aug 2017 - Present (7 years 11 months)
Received encounter notes from off-base providers and entered them into patients' electronic records. Created telephone consults for ordering providers to ensure timely access to results.
Clinical Systems Trainer
MicroHealth LLC
Sep 2013 - Present (11 years 10 months)
Designed and implemented curriculum for healthcare software training across multiple base departments. Facilitated onboarding for new users and supported post-implementation troubleshooting.
Education
Degrees, certifications, and relevant coursework
Wayland Baptist University
Bachelor's in Applied Science, Healthcare Administration
Completed a Bachelor's in Applied Science with a focus on Healthcare Administration. Gained comprehensive knowledge in managing healthcare systems and operations.
United States Air Force Training Program
Certificate, Surgical Technician
Obtained an Air Force Surgical Technician Certificate through a rigorous training program. Developed expertise in surgical procedures and patient care within a military healthcare setting.
Availability
Location
United StatesAuthorized to work in
Website
linkedin.com/in/aprildurlingSocial media
Job categories
Interested in hiring April?
You can contact April and 90k+ other talented remote workers on Himalayas.
Message AprilFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
