Busayo Florence

I am a results-oriented Customer Service Representative with years of experience in utilizing various customer support tools and software to streamline processes and enhance customer interactions. My commitment to delivering outstanding service consistently exceeds expectations and contributes to team and organizational success. I have a proven track record of increasing customer satisfaction through proactive problem-solving and effective conflict resolution.

In my current role at Giftcard8, I provide exceptional customer service via email, live chat, and phone, assisting customers with inquiries regarding product details and troubleshooting. I also manage returns and exchanges, conduct follow-up communications, and contribute to team KPIs by meeting sales targets. My previous experience as a Sales Representative Intern at VAA Global Tech Hub allowed me to oversee sales processes and improve operational efficiency through effective CRM management.

With a strong customer-focused mindset and excellent communication skills, I am adept at managing a high volume of inquiries while maintaining a positive, professional attitude. I am always eager to learn and apply new information, ensuring that I can adapt to the diverse needs of customers.