Open to opportunities

Tobi Akanbi

@tobiakanbi1

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Dedicated professional with a proven track record in customer service.

Nigeria

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What I'm looking for

I am looking for a challenging role that allows me to leverage my skills and contribute to organizational objectives while fostering a culture of excellence.

I am a dedicated and results-oriented professional with a proven track record in driving productivity and achieving goals across diverse roles in customer service, sales, and administrative management. My sound creative and analytical skills enable me to guide clients towards optimal solutions while leveraging innovative approaches to enhance operational efficiency.

Currently, I serve as a Customer Care Representative at Giftcard8 & Regiftme, where I advise clients on the correct gift cards to trade and provide empathetic support for their concerns. Previously, as a Relationship Officer at United Bank for Africa, I successfully advised clients on suitable account products, resulting in a 15% increase in new account openings and a 20% increase in mobile banking usage through effective training.

My experience as an Events Manager and Personal Assistant at Dain Events Ltd allowed me to negotiate project terms that increased bookings by 25% and improve team performance by 30% through effective recruitment and training. I thrive in dynamic environments where I can utilize my strong communication and interpersonal skills to build lasting relationships and drive business growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

Giftcard8 & Regiftme China

Jan 2023 - Present (2 years 6 months)

As a Customer Care Representative, I advise clients on suitable gift cards, handle customer complaints with empathy, and provide feedback to the team lead to enhance service delivery.

Customer Service Empathy Communication Skills Problem Solving

Relationship Officer

United Bank for Africa

Nov 2019 - Jan 2024 (4 years 2 months)

In my role as a Relationship Officer, I advised clients on account products, trained customers on mobile banking, and achieved high-volume sales, contributing significantly to the bank's revenue growth.

Mobile Banking Sales Strategy Training Sales Growth

Events Manager & Personal Assistant

Dain Events Ltd (10ºdegrees Event Centre)

Jun 2016 - Jul 2018 (2 years 1 month)

As an Events Manager, I negotiated project terms, managed recruitment and training, implemented cost-effective strategies, and organized the director's itinerary, significantly enhancing customer satisfaction.

Event Management Negotiation Recruitment Cost Management Customer Satisfaction

Administrative Officer

God’s Dove Montessori School

Jan 2015 - Jul 2016 (1 year 6 months)

In my role as an Administrative Officer, I facilitated staff onboarding, enforced school regulations, and managed examination logistics, improving overall administration processes.

Onboarding Enforcement Process Improvement

Education

Degrees, certifications, and relevant coursework

Federal University of Technology, Minna

Bachelor of Technology, Biological Sciences

2006 - 2011

Grade: 2nd class

Completed a Bachelor of Technology in Biological Sciences, achieving a 2nd class degree. The program provided a comprehensive understanding of biological principles and applications.

Dudley Reeves College

O'level Certificate, General Education

1998 - 2004

Completed West African Examination Council O'level Certificate, which included a broad curriculum aimed at preparing students for higher education and vocational training.