Open to opportunities

Samuel Oluwayanmife

@samueloluwayanmife

Message

Dynamic professional with strong background in virtual assistance and support.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for growth.

I am a dynamic and detail-oriented professional with a strong background in virtual assistance and technical support. My experience as a Customer Support Representative at GiftCard has honed my ability to guide customers through the buying, selling, or trading of gift cards, ensuring a seamless and user-friendly experience. I pride myself on addressing customer inquiries promptly and professionally, which has significantly contributed to customer satisfaction and retention.

In my previous roles as a Virtual Assistant, I have developed exceptional organizational skills, managing calendars, booking travel accommodations, and assisting in content creation. My commitment to continuous learning allows me to adapt to new tools and technologies quickly, ensuring that I meet the evolving needs of the business. I have also worked as a Collection Officer, where I communicated effectively with customers regarding account statuses and payment plans, further enhancing my customer service skills.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

GiftCard

Nov 2023 - Present (1 year 7 months)

Guided customers through the process of buying, selling, or trading gift cards, ensuring a seamless experience. Addressed customer inquiries promptly via email, chat, or phone, ensuring satisfaction and retention. Conducted checks on gift card details for validity and compliance with company policies.

Customer Service Technical Support Communication Skills Problem Solving Compliance Management

Current

Virtual Assistant

Current

Plazah

Jul 2023 - Present (1 year 11 months)

Acted as the first point of contact for clients, managing emails and phone calls. Organized meetings, managed calendars, and booked travel accommodations. Assisted in content creation, ensuring timely responses to client inquiries.

Time Management Communication Skills Content Creation Customer Service Calendar Management

Virtual Assistant

Moreb Uniforms

Aug 2023 - Aug 2023 (0 months)

Managed calendars and organized meetings while responding to inquiries. Maintained product knowledge to assist clients effectively. Utilized software tools for task management and provided technical support.

Task Management Customer Service Technical Support Communication Skills

Customer Service Representative

Logical Moderator Solutions

Feb 2022 - Mar 2023 (1 year 1 month)

Managed chat rooms for multiple clients, ensuring productive conversations. Developed strategies to increase engagement, resulting in a 20% increase in user activity. Trained new moderators for success.

Customer Service Training Communication Skills

Collection Officer

Emtill Solutions

Mar 2023 - Jul 2023 (4 months)

Communicated with customers regarding account statuses and payment plans. Collaborated with accounting to resolve discrepancies and reviewed financial statements for accuracy before audits.

Communication Skills Financial Analysis Problem Solving Team Collaboration

Education

Degrees, certifications, and relevant coursework

Olusegun Agagu University of Science and Technology

Bachelor of Technology, Industrial Mathematics

2015 - 2022

Bachelor of Technology in Industrial Mathematics, focusing on mathematical modeling, statistical analysis, and computational techniques to solve real-world problems.