Open to opportunities

Bryant Rainier Pareja

@bryantrainierpareja

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Dedicated virtual assistant with strong client relationship management skills.

Philippines

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What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to utilize my skills in customer service and project management.

I am a highly skilled virtual assistant with a proven track record in building and nurturing strong relationships with clients. My commitment to understanding customer needs allows me to deliver tailored and effective solutions. Known for my proactive approach, I excel in problem-solving and collaboration, always focused on driving results and enhancing customer satisfaction.

Throughout my career, I have gained extensive experience in customer service, data entry, and team training. My roles at companies like Wayfair and Convergys/Concentrix have honed my analytical and technical skills, enabling me to provide exceptional support and coaching to team members. I take pride in maintaining clear communication and ensuring that all tasks are executed with attention to detail.

As I continue to grow in my career, I am eager to leverage my diverse skill set and experience to contribute to a dynamic team. I am dedicated to fostering a positive work environment and driving success through effective collaboration and customer engagement.

Experience

Work history, roles, and key accomplishments

VA Project Manager/Appointment Setter

Next Level Energy LLC

Jul 2023 - Apr 2024 (9 months)

Managed contracts and documentation, handled data entry for projects, provided updates to clients, and set appointments for sales representatives.

Project Management Data Entry Client Communication Appointment Setting Reporting

Data Entry Clerk/Delivery Support Specialist

OneRail

Mar 2023 - Jul 2023 (4 months)

Verified courier invoices for discrepancies, handled inbound calls regarding delivery issues, and maintained high performance scores.

Data Entry Customer Support Communication Problem Solving

Trainer

Office Partners 360

Feb 2022 - Mar 2023 (1 year 1 month)

Trained new representatives in customer query handling, maintained relationships with trainees, and ensured readiness for production roles.

Training Communication Team Management Customer Service Onboarding

Subject Matter Expert

Office Partners 360

Feb 2021 - Feb 2022 (1 year)

Provided real-time support and coaching to team representatives, monitored performance against KPIs, and generated monthly progress reports.

Coaching Performance Monitoring Reporting Communication

Data Entry Specialist

Office Partners 360

Mar 2020 - Feb 2021 (11 months)

Updated product descriptions and specifications using Google Sheets and Wayfair backend tools, ensuring accuracy and timeliness of information on the site.

Data Entry Google Sheets Communication

Customer Service Representative

Office Partners 360

Feb 2019 - Mar 2020 (1 year 1 month)

Answered customer queries via email regarding products, contacted suppliers for additional information, and contributed to increased customer return rates through excellent service.

Customer Service Email Communication Problem Solving Customer Satisfaction

Customer Service Representative

Convergys/Concentrix

Feb 2017 - Feb 2019 (2 years)

Provided excellent customer service and technical support for QuickBooks accounting software, including bank reconciliation and invoice creation. Demonstrated strong problem-solving skills and commitment to customer satisfaction.

Customer Service Problem Solving Communication Technical Support Analytical Skills

Education

Degrees, certifications, and relevant coursework

Cebu Aeronautical Technical School

Bachelor of Science, Aircraft Maintenance Technology

2013 - 2017

Completed a Bachelor of Science in Aircraft Maintenance Technology, focusing on the principles and practices of aircraft maintenance, safety protocols, and technical skills necessary for the aviation industry.