Open to opportunities

Sophia Jenine Gianan

@sophiajeninegianan

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Aspiring virtual assistant with strong technical and communication skills.

Philippines

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What I'm looking for

I am looking for a role that values adaptability and offers opportunities for growth.

As an aspiring virtual assistant, I bring a unique blend of technical expertise and a proactive approach to my work. My experience in customer service has equipped me with excellent communication skills, allowing me to effectively manage projects and maintain confidentiality. I am dedicated to delivering high-quality work and assisting organizations in optimizing their workflows.

Throughout my career, I have demonstrated my ability to prioritize tasks and manage multiple projects efficiently. My previous roles have involved analyzing data, gathering customer feedback, and providing exceptional service, which has honed my problem-solving skills. I am eager to leverage my skills and experience to contribute positively to a dynamic team.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Ibex Global Inc.

Oct 2023 - Sep 2025 (1 year 11 months)

Managed and assisted clients regarding their online orders, membership, and online shopping inquiries. Gathered customer feedback, identified trends, and provided insights to improve products and services.

Customer Service Customer Feedback Trend Analysis Problem Solving Communication

Customer Service Representative

Everise Philippines

Oct 2024 - Jan 2025 (3 months)

Provided exceptional customer service to patients, families, and healthcare providers. Analyzed patient data to identify trends, optimize care, and improve outcomes.

Customer Service CRM Systems

Driver's License System Support Staff

Land Transportation Office

Feb 2022 - Jul 2023 (1 year 5 months)

Issued driver's/conductor's licenses and permits, and processed vehicle registrations. Provided system support for licensing operations.

Permitting Vehicle Registrations Data Entry Administrative Support

Education

Degrees, certifications, and relevant coursework

Olivarez College

Bachelor of Science in Nursing, Nursing

Pursued a Bachelor of Science in Nursing, completing studies up to the second year of the program. Gained foundational knowledge in nursing principles and healthcare practices.

Polytechnic University of the Philippines

Senior High School, General Academic Strand

Completed Senior High School with a focus on the General Academic Strand. Developed a broad academic foundation across various subjects.

Muntinlupa Business High School Sucat-Annex

Junior High School, General Studies

Activities and societies: Supreme Student Government Vice President (05.2015-05.2016); Implemented Honesty Store inside the Campus; Participated in Techno Olympics, Youth Empowerment Seminar, Gender Sensitivity and Leadership Training Seminar, Girls and Boys Week Leadership and Seminar, Muntinlupa Little City Administrator.

Attended Junior High School, completing the foundational curriculum. Engaged in various academic and extracurricular activities.