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joma de jesus

@jomadejesus

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Results-driven virtual assistant with expertise in data entry and support.

Philippines

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What I'm looking for

I am looking for a role that values proactive problem-solving and offers opportunities for growth.

I am a results-driven virtual assistant with 9 years of expertise in data entry, customer service, and administrative support. My proficiency in utilizing virtual communication tools and data analysis has allowed me to maintain accurate records and drive operational efficiency. I am known for my exceptional customer service, proactive problem-solving skills, and my ability to quickly adapt to new technologies.

Throughout my career, I have demonstrated excellent communication and interpersonal skills, consistently delivering outstanding support to clients and streamlining business operations for optimal results. My experience includes optimizing ticket order processing, maintaining database accuracy, and enhancing customer satisfaction through timely resolutions. I take pride in my organized and efficient approach, ensuring that I meet deadlines with precision and attention to detail.

Experience

Work history, roles, and key accomplishments

Customer Service Level 2

Partner Hero

Jul 2024 - Sep 2024 (2 months)

Optimized ticket order processing for over 500 daily transactions, maintaining 99% inventory accuracy. Delivered exceptional customer service by resolving 95% of inquiries within 24 hours.

Customer Service Order Processing Inventory Management Problem Solving

Data Steward

Veeva Systems

Apr 2024 - Jul 2024 (3 months)

Maintained a database of 10,000+ records with 98% accuracy. Redesigned data schemas, enhancing query efficiency by 25% and resolving 500+ data inconsistencies.

Data Management Excel Data Analysis Database Design Problem Solving

Customer Service

IHG Hotels and Resort

Jul 2023 - Oct 2023 (3 months)

Managed 150+ hotel reservations weekly with 98% accuracy. Resolved 95% of inquiries within 24 hours, boosting customer satisfaction scores.

Customer Service Problem Solving Communication Time Management

General Virtual Assistant

Maple Prime

Aug 2023 - Sep 2023 (1 month)

Conducted internet research for 200+ safety documents and collaborated with manufacturers to secure updates, improving retrieval efficiency by 25%.

Research Data Management Compliance Communication Problem Solving

General Virtual Assistant

Connexe Toys

Oct 2021 - Jun 2023 (1 year 8 months)

Created and optimized 300+ product listings, increasing online sales by 20%. Resolved 95% of customer inquiries within 24 hours.

Product Listing Customer Service Inventory Management Communication

Team Leader Customer Service

Intellomate

May 2021 - Dec 2022 (1 year 7 months)

Designed training programs for 15+ team members, improving response accuracy by 20%. Resolved 200+ escalated customer issues with a 98% satisfaction rate.

Team Leadership Training Customer Service Problem Solving Performance Management