Open to opportunities

Cristian Talé

@cristiantal

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Bilingual customer support specialist dedicated to exceptional service.

Guatemala

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a passionate bilingual customer support specialist with extensive experience in delivering high-quality service. My journey in customer service began at Telus International, where I assisted customers with shipping inquiries and resolved issues related to delayed or damaged packages. My commitment to keeping customers informed and satisfied has always been my top priority.

At Everise Guatemala Ltd, I further honed my skills by handling calls from Humana members regarding their prescription medications. I ensured that each member understood their benefits and resolved any concerns they had regarding their orders or billing. My ability to communicate effectively and my analytical problem-solving skills have allowed me to provide unparalleled support and maintain high customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Everise Guatemala Ltd | Humana RXE/RTE

May 2024 - Jun 2025 (1 year 1 month)

Managed incoming calls from Humana members regarding prescription medications, orders, refills, and billing. Explained pharmacy benefits, co-pays, and prior authorizations, ensuring member understanding.

Customer Care Billing

Customer Service Representative

Telus International | FedEx Canada

Jan 2022 - Feb 2023 (1 year 1 month)

Provided customer support for shipping quotes, package tracking, delivery times, and service options. Investigated and resolved issues related to delayed, lost, or damaged packages, coordinating with internal departments.

Customer Service Dispatch Coordination Claims Processing

Education

Degrees, certifications, and relevant coursework

Escuela Rural Normal De Occidente

High School Diploma, Computational Sciences

Completed a High School Diploma with a specialization in Computational Sciences, gaining foundational knowledge in computer-related subjects. Developed skills in problem-solving and technical understanding relevant to the field.