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Lauren Michele Tozer

@laurenmicheletozer

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Experienced customer-focused operations specialist skilled in warranty, logistics, and client services.

Australia

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What I'm looking for

I seek a customer-focused operations role where I can manage scheduling, warranty or logistics workflows, improve processes, and contribute to high service standards and team performance.

I am an experienced operations and client-service professional with a strong background in warranty management, logistics coordination, and executive support. I consistently deliver high-quality customer experiences while managing time-critical bookings, invoicing, and reconciliations with near-zero error rates.

At Oldmac Toyota I resolved complex warranty claims, liaised with corporate offices for approvals, and coordinated urgent service logistics under tight deadlines. I have led retail operations and teams, driving service standards, inventory control, and financial reconciliation.

My earlier roles include supporting senior leadership in training and corporate functions, coordinating nationwide logistics and freight movements, and providing executive travel and calendar management. I bring experience across regulated and corporate environments, emphasizing communication, problem-solving, and process accuracy.

I am motivated to apply my planning, scheduling, and client-relationship skills to roles that value operational excellence, customer retention, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Warranty Specialist

Oldmac Toyota

May 2023 - Jan 2026 (2 years 8 months)

Resolved complex warranty claims and disputes for corporate and private clients, secured Toyota corporate authorisations, and coordinated time-critical service bookings to maintain compliance and customer retention.

Customer Service Scheduling Authorisations & Escalations CRM & Compliance

Assistant Shop Manager

Cold Rock Ice Creamery

Nov 2021 - Jun 2023 (1 year 7 months)

Led daily retail operations and teams in a high-volume environment, managed inventory, scheduling and financial reconciliation, and maintained high customer satisfaction and repeat business.

retail management Inventory Control Scheduling Financial Reconciliations Customer Experience

Early Childhood Assistant Educator

Wesley Mission Queensland

Dec 2019 - Nov 2021 (1 year 11 months)

Provided client-focused family communication and coordinated schedules, reporting and administrative tasks within a regulated early childhood education environment.

Client Communication Scheduling Reporting Administrative Support Regulatory Compliance

Training & Development Assistant

Total Petrochemicals USA

Jul 2014 - Jul 2016 (2 years)

Supported senior leadership and engineers with training logistics, large-scale booking coordination, materials ordering and executive-level meeting support to enable program delivery.

Event Coordination Executive Support Scheduling Materials Management Reporting

Logistics & Supply Chain Analyst

Goodpack Limited

Nov 2013 - Jul 2014 (8 months)

Coordinated nationwide logistics scheduling and freight movements reporting to the Global VP of Logistics, and prepared cost analyses and service optimisation plans.

Logistics Coordination Freight Planning Supply Chain Operations Reporting Cost Analysis

Administrative Assistant to CEO

TCM Offshore LLC

Oct 2012 - Sep 2013 (11 months)

Served as executive liaison managing complex travel coordination, calendars, itineraries, procurement and corporate administration to support CEO operations.

Executive Support Travel Coordination Calendar Management Procurement Administrative Operations Communication