Lauren Michele Tozer
@laurenmicheletozer
Experienced customer-focused operations specialist skilled in warranty, logistics, and client services.
What I'm looking for
I am an experienced operations and client-service professional with a strong background in warranty management, logistics coordination, and executive support. I consistently deliver high-quality customer experiences while managing time-critical bookings, invoicing, and reconciliations with near-zero error rates.
At Oldmac Toyota I resolved complex warranty claims, liaised with corporate offices for approvals, and coordinated urgent service logistics under tight deadlines. I have led retail operations and teams, driving service standards, inventory control, and financial reconciliation.
My earlier roles include supporting senior leadership in training and corporate functions, coordinating nationwide logistics and freight movements, and providing executive travel and calendar management. I bring experience across regulated and corporate environments, emphasizing communication, problem-solving, and process accuracy.
I am motivated to apply my planning, scheduling, and client-relationship skills to roles that value operational excellence, customer retention, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Warranty Specialist
Oldmac Toyota
May 2023 - Jan 2026 (2 years 8 months)
Resolved complex warranty claims and disputes for corporate and private clients, secured Toyota corporate authorisations, and coordinated time-critical service bookings to maintain compliance and customer retention.
Assistant Shop Manager
Cold Rock Ice Creamery
Nov 2021 - Jun 2023 (1 year 7 months)
Led daily retail operations and teams in a high-volume environment, managed inventory, scheduling and financial reconciliation, and maintained high customer satisfaction and repeat business.
Early Childhood Assistant Educator
Wesley Mission Queensland
Dec 2019 - Nov 2021 (1 year 11 months)
Provided client-focused family communication and coordinated schedules, reporting and administrative tasks within a regulated early childhood education environment.
Training & Development Assistant
Total Petrochemicals USA
Jul 2014 - Jul 2016 (2 years)
Supported senior leadership and engineers with training logistics, large-scale booking coordination, materials ordering and executive-level meeting support to enable program delivery.
Logistics & Supply Chain Analyst
Goodpack Limited
Nov 2013 - Jul 2014 (8 months)
Coordinated nationwide logistics scheduling and freight movements reporting to the Global VP of Logistics, and prepared cost analyses and service optimisation plans.
Administrative Assistant to CEO
TCM Offshore LLC
Oct 2012 - Sep 2013 (11 months)
Served as executive liaison managing complex travel coordination, calendars, itineraries, procurement and corporate administration to support CEO operations.
Education
Degrees, certifications, and relevant coursework
Sam Houston State University
Master of Business Administration, Business Administration & Corporate Management
Master of Business Administration focused on business administration and corporate management.
Sam Houston State University
Bachelor of International Business, International Business
Bachelor of International Business with a minor in Economics.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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