I've led Customer Experience operations at Providus Bank, managing a team of six analysts, operational reporting, stakeholder communication, service delivery, and process improvement in a fast-paced banking environment. I introduced a live Google Sheets reporting tracker that improved visibility, accountability, and reporting accuracy.
Across Providus Bank and Zenith Bank, I've supported digital and retail banking operations through customer case resolution, CRM and records management, compliance, reporting, documentation, UAT, and coordination with Operations, IT, Product, and Compliance teams. I've progressed through four promotions in banking by delivering accurate, customer-focused operational support in high-volume hybrid environments.
